April Ortiz
Summary
Highly skilled customer service/hospitality professional with a passion for delivering exceptional service and creating memorable experiences for guests. Possessing excellent communication and interpersonal skills while managing to effectively engage with customers and resolve issues in a timely and efficient manner.
Overview
3
3
years of professional experience
Work History
Barista/Cashier Team Lead
Completebody
08.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality food and beverages
- Maintained a clean and organized workspace for optimal productivity and safety
- Increased repeat business by providing exceptional customer service and building rapport with patrons
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system
- Provided exceptional customer service to all patrons.
Barista
Sweet Lil' Sweets
04.2023 - 08.2023
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
- Controlled line and crowd with quick, efficient service
- Cleaned counters, machines, utensils, and seating areas daily
- Maintained regular and consistent attendance and punctuality
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Server
SKINOS MEDITERRANEAN GRILL
07.2021 - 08.2023
- Present menu and help customers select food and beverages
- Maintain customers tables and provide assistance if needed
- Provide excellent customer service to patrons
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Explain how various menu items are prepared, describing ingredients and cooking methods.
Education
Bachelor of Science - Business
Brooklyn College of The City University of New York
Brooklyn, NY05.2027
High School Diploma -
EPIC HIGH SCHOOL NORTH
RICHMOND HILL, NY06.2023
Skills
- Food Preparation and Safety
- Conflict Mediation
- POS System Operations
- Smoothie Making
- Sales Expertise
- Up-Selling
Timeline
Barista/Cashier Team Lead
Completebody
08.2023 - Current
Barista
Sweet Lil' Sweets
04.2023 - 08.2023
Server
SKINOS MEDITERRANEAN GRILL
07.2021 - 08.2023
Bachelor of Science - Business
Brooklyn College of The City University of New York
High School Diploma -
EPIC HIGH SCHOOL NORTH
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