April Peacock
Vienna,GA
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Seasoned Waitress Trainer with comprehensive background in food service and management. Known for effective training and team leadership, resulting in improved customer service and staff performance. Strengths include communication, problem-solving skills, and the ability to motivate others. Previous work has led to increased efficiency of operations and enhanced restaurant reputation.
Seasoned Waitress Trainer recognized for exceptional ability to train staff in high-volume dining environments, ensuring productivity and efficiency in task completion. Possess specialized skills in customer service training, conflict resolution, and team leadership. Excel at communication, adaptability, and problem-solving, leveraging these soft skills to foster a positive work culture and enhance customer satisfaction.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2005
2005
years of professional experience
Work History
Waitress Trainer
Waffle King
Bonaire, Georgia
11.1998 - 04.2004
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Implemented role-play scenarios to simulate real-life situations, enhancing problem-solving and communication skills among trainees.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Provided constructive criticism to help servers improve their skills and increase efficiency levels.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.
- Facilitated team-building activities to foster a positive and collaborative work environment among new hires.
- Conducted comprehensive training sessions for new servers, focusing on menu knowledge, customer service skills, and POS system operation.
- Assessed waiters' knowledge of restaurant policies and procedures related to customer service standards.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Provided guidance to new waiters in learning the menu items and their ingredients.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Created and offered additional materials to enhance training.
- Provided ongoing coaching and feedback to new servers, facilitating a smooth transition to their roles.
- Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
- Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
- Coordinated with kitchen staff to arrange menu tastings, enabling servers to describe dishes accurately and enthusiastically to guests.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Introduced time-management techniques to help new servers efficiently balance multiple tables and customer requests.
- Monitored and evaluated server performance during training period to ensure adherence to restaurant standards and protocols.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Instructed waiters on how to respond appropriately to customer complaints or inquiries.
- Reviewed servers' performance regularly by observing them interacting with customers during meal services.
- Collaborated with management to identify training needs and develop strategies for continuous improvement.
- Instructed new staff members on food handling procedures and service techniques.
- Provided exceptional service to high volume of daily customers.
- Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
Secretary
Central ga towing
Bonaire, Ga
- Prepared expense reports in accordance with company policies and procedures.
- Composed, edited and typed complex memos and reports with job-related software.
- Assisted with accounts receivable and accounts payable functions.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained organized filing system of paper and electronic documents.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
High School Diploma -
Northside High
Warner Robins, GA08-1999
Skills
- Menu design
- Food allergy safety
- Constructive feedback
- Memory retention
- Order accuracy
- Patience and tact
- Coaching and mentoring
- Salesmanship
- Food safety awareness
- Role modeling
- Team motivation
- Table management
- Energy and enthusiasm
Timeline
Waitress Trainer
Waffle King
11.1998 - 04.2004
Secretary
Central ga towing
High School Diploma -
Northside High