April Perez
Harlingen,TX
Summary
Dynamic and results-driven hospitality professional with a strong work ethic and exceptional customer service skills. Proven track record at Hilton Garden Inn, consistently exceeding sales targets and enhancing guest satisfaction. Proficient in cash handling and POS systems, adept at managing multiple tables while ensuring a seamless dining experience.
Overview
2
2
years of professional experience
Work History
A.M. Server
Hilton Garden Inn & Convention Center
06.2023 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Managed inventory of dining supplies to prevent shortages during service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server/Restaurant Hostess
Harlingen Country Club
11.2022 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Medical Office Coding & Billing Specialist - Medical Office Coding And Billing Specialist
South Texas Training Center
08-2025
Patient Care Technician / Phlebotomy
South Texas Training Center
San Benito, TX02-2011
High School Diploma -
San Benito High School
San Benito, TX05-2000
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Hospitality service expertise
Timeline
A.M. Server
Hilton Garden Inn & Convention Center
06.2023 - 11.2024
Server/Restaurant Hostess
Harlingen Country Club
11.2022 - 03.2023
Medical Office Coding & Billing Specialist - Medical Office Coding And Billing Specialist
South Texas Training Center
Patient Care Technician / Phlebotomy
South Texas Training Center
High School Diploma -
San Benito High School