April Ramos
West Warwick,Rhode Island
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Registered Nurse Manager
Genesis HealthCare
03.2017 - Current
- Enhanced patient care by implementing evidence-based nursing practices and maintaining a high standard of clinical expertise.
- Streamlined nursing operations for increased efficiency by optimizing staff scheduling, resource allocation, and workflow management.
- Increased patient satisfaction with compassionate and individualized care plans tailored to each patient's unique needs.
- Reduced readmission rates by developing comprehensive discharge planning strategies that prioritized patient education and follow-up care coordination.
- Facilitated interdisciplinary collaboration between nursing teams and other healthcare providers to ensure seamless care transitions for patients across various departments.
- Oversaw delivery of care for patients on a 45-bed transitional care unit, providing direct care, delegating nursing assignments and supervising 20 team members comprised of nurses, LPNs, technicians, and unit clerks.
- Managed quality care for patients with heart failure through American Heart Association cardiac program.
- Promoted a collaborative work environment by fostering strong team communication, resulting in more effective patient care delivery.
Hub Supervisor
UPS
06.2007 - 03.2017
- Streamlined training processes for increased efficiency and effectiveness, resulting in higher employee retention rates.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Mentored over 1,000 new hires during their onboarding process, accelerating their integration into the company culture and work environment.
Education
Bachelor of Science - Nursing
University of Rhode Island
Kingston, RI05.2019
Associate of Science - Nursing
Community College of Rhode Island
Warwick, RI12.2016
Skills
- Interdisciplinary Collaboration
- Clinical Leadership
- Compassionate Care
- Clinical Assessment
- Organizational Skills
- Effective Communication
- Medication and IV Administration
- EMR / EHR
- Direct Patient Care
- Critical Thinking
- Maintaining Privacy
- Intake / Discharge
Certification
Basic Life Support (BLS)
Languages
English
Native or Bilingual
Software
Point Click Care
Timeline
Registered Nurse Manager
Genesis HealthCare
03.2017 - Current
Hub Supervisor
UPS
06.2007 - 03.2017
Bachelor of Science - Nursing
University of Rhode Island
Associate of Science - Nursing
Community College of Rhode Island
Basic Life Support (BLS)
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