Summary
Work History
Education
Skills
Customer Service
Skill Summary
Languages
Timeline
Generic

April Ramos

Spring,TX

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Work History

retail associate

Ross
  • Job was to build relationships with customers and help them with all their needs, staying informed of the products and protocols in regards to the store
  • Stocked merchandise, and arranging according to size or color.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.

Data Entry

NCC services
  • Verify work order information to ensure accuracy per customer's request.
  • Trained new staff members of roles and duties that are expected to perform on job
  • Assist with conflict resolution and support coworkers in completing their duties
  • Created and maintained data entry logs to track data entry activities.

Dental Sterilization Technician, RDA

Woodlands Dental Partners
01.2024 - Current
  • Maintained a sterile environment in the dental office through consistent cleaning, sanitizing, and organization of workstations.
  • Reduced risk of cross-contamination by meticulously cleaning and disinfecting dental tools, trays, and equipment.
  • Supported efficient dental procedures by preparing and organizing instruments for each appointment.
  • Monitored autoclave performance regularly to ensure optimal functionality and maintained detailed records of sterilization cycles.

Education

Dental assistant certification -

UT Health San Antonio School of Dentistry
San Antonio, TX
2023

Associate of science -

Lone Star College- Montgomery
Conroe, TX
2025

Skills

  • Reliability
  • Customer Engagement
  • Positive and engaging demeanor
  • Cash Handling Accuracy

Customer Service

Able to communicate effectively with customers, Makes it a priority that the customer's needs are satisfied by always being available to provide assistance, Maintains strong product knowledge while keeping track of the constant changes in details, Understands emotional intelligence and is able to handle difficult situations in a professional manner

Skill Summary

  • Bilingual in Spanish and English
  • Excellent customer service skills
  • Effective communicator with proper telephone etiquette
  • Proficient in Microsoft Office (Word and PowerPoint)

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Dental Sterilization Technician, RDA

Woodlands Dental Partners
01.2024 - Current

retail associate

Ross

Data Entry

NCC services

Dental assistant certification -

UT Health San Antonio School of Dentistry

Associate of science -

Lone Star College- Montgomery

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April Ramos