April Ream
Palmyra,PA
Summary
I'm a hard worker good with customers fast learner in things I do not know and willing to learn more and move forward in life Responsible subway artist known for applying excellent communication skills and attention to detail to promptly prepare food. Collaborative individual offering great customer service, time management and multitasking abilities. Commended for delivering unparalleled service and quality food. known for applying excellent communication skills and attention to detail to promptly prepare food. Collaborative individual offering great customer service, time management and multitasking abilities. Commended for delivering unparalleled service and quality food. Dynamic professional offering strong history of success in food service roles. Adept in carrying out tasks with focus on quality and adherence to company standards. Talented individual producing both satisfied customers and exceptional sales growth. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.
Overview
8
8
years of professional experience
Work History
Subway Sandwich Artist/Cashier
Pilot Flying J
Bethel, PA
03.2024 - Current
- Cashier customer service cross training with subway
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Kept customer and food preparation areas clean and well-organized.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Communicated with customer to provide menu offering details and assist with decision-making.
Cashier/Customer Service
Love's Travel Stops & Country Stores
Jonestown, PA
01.2016 - 01.2017
- Cashier coffee maker cleaner
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Discounted purchases by scanning and redeeming coupons.
- Used suggestive selling techniques to promote add-on sales.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
Crew Member
F.A.F. Restaurants, LLC dba McDonald's Restaurant's
Palmyra, PA
01.2016 - 01.2016
- Cashier crew member
- Served food quickly for positive guest experiences.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Drove team success by quickly completing assigned tasks.
- Presented orders to guests within anticipated service times.
- Restocked kitchen supplies including food products and utensils.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Cashier/Customer Service
Turkey Hill LLC
Palmyra, PA
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Used suggestive selling techniques to promote add-on sales.
- Verified customer age requirement for alcohol or tobacco purchases.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Some high school -
Lake Weir High School
10.2009
Skills
- Food presentation techniques
- Cross-Training Experience
- Ingredient Stocking Abilities
- Patience and Empathy
- Cash handling proficiency
- Food storage practices
- Customer Satisfaction Focus
- Efficient Work Pace
- Continuous learning mindset
- Reliability and punctuality
- Salesmanship abilities
- Sandwich Preparation Expertise
- Food handling certification
- Knife handling skills
- Cleanliness and hygiene
- Menu Recommendations
- Payment Processing
- Cleaning and organization
- POS System Operation
- Health and safety compliance
- Guest service
- Performance Improvement
- Problem-Solving
- Store Opening and Closing
- Time Management
- Heavy Lifting
- Money Handling
- Food safety knowledge
- Equipment Operation
- Attention to Detail
- Customer Service
Timeline
Subway Sandwich Artist/Cashier
Pilot Flying J
03.2024 - Current
Cashier/Customer Service
Love's Travel Stops & Country Stores
01.2016 - 01.2017
Crew Member
F.A.F. Restaurants, LLC dba McDonald's Restaurant's
01.2016 - 01.2016
Cashier/Customer Service
Turkey Hill LLC
Some high school -
Lake Weir High School