April Renner
Antioch,TN
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
3
3
years of professional experience
Work History
Kitchen Staff Member
Hattie B's Hot Chicken
Nashville, TN
04.2023 - 02.2024
- Kept track of food waste and spoilage to ensure minimal loss.
- Followed health and safety guidelines for food preparation and service.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Maintained cleanliness of work areas throughout shift.
- Responded promptly to customer complaints regarding food quality or service issues.
Customer Service Representative
Dave & Buster's
Nashville, TN
09.2022 - 02.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Barista
Starbucks
Nashville, TN
02.2022 - 10.2022
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Barista Shift Supervisor
White Bison
Nashville, TN
12.2020 - 01.2022
- Conducted daily shift meetings with baristas to review objectives and customer service standards.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Maintained a clean and well-stocked work area throughout shifts.
- Ensured compliance with health department regulations related to food handling practices.
- Resolved customer complaints in a polite and professional manner.
- Ordered products from suppliers when inventory was low or out of stock.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Scheduled staff shifts according to business needs.
- Provided support during peak hours by running drinks or helping out on the register.
- Promoted positive team morale by encouraging collaboration among staff members.
- Analyzed sales data to identify trends in customer demand and adjust staffing accordingly.
- Assisted management in developing training materials for new employees.
Education
Some College (No Degree) - Paralegal Studies
Bryant And Stratton College
Getzville, NYSkills
- Customer Complaint Resolution
- Customer Service
- Order Coordination
- Guest Services
- Customer Satisfaction
- Product Knowledge
- Positive and Professional
- Cash Management
Timeline
Kitchen Staff Member
Hattie B's Hot Chicken
04.2023 - 02.2024
Customer Service Representative
Dave & Buster's
09.2022 - 02.2023
Barista
Starbucks
02.2022 - 10.2022
Barista Shift Supervisor
White Bison
12.2020 - 01.2022
Some College (No Degree) - Paralegal Studies
Bryant And Stratton College
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