April Retherford
Dublin,Ohio
Summary
Human Resources and Manager of staff with over 20 years of experience managing operations staff and human resource staff. Proven track record of operational efficiency gains, in addition to, process improvement initiatives. Positive self-starter who identifies opportunities to analyze and streamline operational processes and identify and leverage existing talent, identify growth opportunities, and close gaps where new a talent is needed. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
20
20
years of professional experience
Work History
Office Manager Shipping/Receiving
Trulite Glass & Aluminum Solutions
01.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Collaborated with sales teams to meet deadlines for special orders or expedited shipments, ensuring customer satisfaction through prompt service.
- Developed strong relationships with carriers to negotiate competitive rates and secure timely deliveries.
- Negotiated more favorable shipping rates with carriers, contributing to cost savings without compromising service quality.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
Human Resources Generalist
Trulite Glass & Aluminum Solutions
01.2015 - 01.2020
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Facilitated criminal background check process for new hires.
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
- Implemented and supervised orientation procedures for new hires.
- Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Developed and implemented onboarding and orientation programs for new employees.
Customer Service Manager/Office Manager/Human Resources/Procurement Analyst
Trulite Glass & Aluminum Solutions
06.2006 - Current
- Manage customer service department to ensure expectations are met
- Ensuring each person in the department is accountable for meeting and/or exceeding metrics established
- Works closely with the General Manager budgetary matters
- Creating reports Daily, Monthly, Yearly on sales for the sales department
- Maintaining positive relationships with customers
- Driving operational efficiencies within the department
- Maintaining open communications between management, plant floor and the customer service department
- Works closely with senior HR management in supporting designated geographic regions
- Responsibilities include the following functional areas, payroll, time keeping, benefits administration, employee relations, performance management, onboarding, policy implementation, recruitment/employment, affirmation action and employment law compliance
- Other daily tasks; Purchasing, arranging monthly luncheons for employees, working closely with the safety team, distribution of equipment to new hires
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
Associate of Arts - Graphic Design, Illustration
Art Institute Of Pittsburgh
Pittsburgh, PA11.1990
Skills
- Microsoft Office Products
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
- Payroll Processing
- Payroll and budgeting
- Credit and collections
- Account Reconciliation
- Inventory Control
- Operations Management
- Conflict Management
- Supply Management
- Training and coaching
- Documentation and control
- Policy Implementation
- Expense Reporting
- Team Supervision
- Staff Training
- Report Preparation
- Event Coordination
- Business Administration
- Meeting planning
- Facility Management
- Workflow Planning
- Policy and procedure modification
- Compliance Monitoring
- Workforce Management
- Performance Improvement
- Presentation Design
- Scheduling and Coordinating
- Decision-Making
- Customer Relationship Management
- Problem Resolution
- Teamwork and Collaboration
- Team Leadership
- Onboarding and Orientation
- Negotiation and Conflict Resolution
- Training and Development
Timeline
Office Manager Shipping/Receiving
Trulite Glass & Aluminum Solutions
01.2020 - Current
Human Resources Generalist
Trulite Glass & Aluminum Solutions
01.2015 - 01.2020
Customer Service Manager/Office Manager/Human Resources/Procurement Analyst
Trulite Glass & Aluminum Solutions
06.2006 - Current
Associate of Arts - Graphic Design, Illustration
Art Institute Of Pittsburgh
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