April Rich
Albany,OR
Summary
Outgoing, reliable, and customer-focused professional seeking a Flight Attendant position where I can utilize my hospitality, communication, and exceptional customer service skills to create a safe, welcoming, and enjoyable travel experience for every passenger. A dedicated team player with a positive attitude and a genuine passion for helping others, I take pride in providing compassionate service, remaining calm under pressure, and making a meaningful difference in people's lives through attentive care and professionalism.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Court Clerk
City of Albany
Albany, OR
02.2015 - Current
- Maintained a calm demeanor during stressful situations utilizing de-escalation training and active listening.
- Provided excellent customer service efficiently and professionally.
- Processed legal documents ensuring adherence to court and legal regulations for timely submission to the court system.
- Excellent attention to detail.
- Managed unexpected situations calmly and quickly to ensure the smooth flow of operations.
- Answered customer phone calls.
- Processed payments utilizing payment software.
- Collaborated with coworkers in a fast paced environment.
- Ensured safety of the courtroom was maintained during court sessions.
Paralegal
Intuit Inc.
San Diego, CA
11.2002 - 06.2006
- Provided customer service for escalated customer complaints that could not be resolved by the support department.
- Worked as a team to collaborate on legal review of high visibility marketing materials.
- Utilized excellent communication skills while facilitating meetings with clients and attorneys.
- Edited and proofread legal documents to verify accuracy.
Logistics Specialist
United States Marine Corps
Camp Pendleton South, CA
10.1997 - 10.2001
- Tracked military equipment and prepared it for deployment.
- Prepared load plans for ships and planes carrying cargo and military personnel.
- Inspected shipping containers for proper hazardous material markings/stickers.
- Provided security for sensitive military equipment.
- Help prepare and plan strategic mobilization plans.
Education
Associate of Science - Paralegal Studies
Maric College
San Diego, CA11-2004
Skills
- Skilled in maintaining order
- Adhering to protocols
- Problem resolution
- Customer service
- Effective complaint resolution
- Calm under extreme pressure
Certification
- CPR/First Aid Certified
- Certified Court Clerk Criminal History Background Check
- Active Shooter and De-Escalation Training
Timeline
Court Clerk
City of Albany
02.2015 - Current
Paralegal
Intuit Inc.
11.2002 - 06.2006
Logistics Specialist
United States Marine Corps
10.1997 - 10.2001
Associate of Science - Paralegal Studies
Maric College