Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

April Richardson

TRENTON,GA

Summary

Experienced and proactive professional offering many years of customer service settings serving different industries needs. Decisive planner with good communication and problem-solving abilities. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and takes pride in the proficiency of a job done correctly.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Night Shift Manager

Pilot Flying J Travel Center/ Subway
Wildwood, GA
02.2024 - 08.2024
  • Weekly store inventory stock count to monitor inventory levels regularly to ensure a correct amount of products was ordered for the upcoming week. Supervised the team to ensure customer service standards were met.
  • Assisted in implementing cost-saving measures such as waste amounts, labor hours, and food cost. Managed inventory and rotated food products in storage to avoid spoilage and waste.
  • Trained staff on proper food handling procedures, maintained cleanliness standards throughout the establishment by overseeing cleaning schedules, and conducting regular inspections.
  • Performed cash handling duties accurately, including opening and closing registers, reconciling cash drawers, and preparing deposits.
  • Assure that throughout the night, everything ran smoothly and got done efficiently.

Inspector in Quality Assurance and Quality Control

Vanguard National Trailer
Trenton, Georgia
08.2020 - 05.2023
  • Conducted thorough inspections of the finished product and ensure compliance with quality standards.
  • Performed visual inspections, measurements, and tests on finished goods and raw materials.
  • Identified defects, non-conformities, or deviations from specifications and documented findings.
  • Ensured compliance with regulatory requirements related to product safety and quality standards.
  • Maintained accurate records of inspection results, including detailed reports and documentation.

Owner/Operator Cleaning Service

S & S Service's
Trenton, Georgia
02.2001 - 03.2020
  • My business performed different levels of cleaning in residential homes and businesses ensuring high standards of cleanliness and sanitation.
  • Managed and prioritized tasks efficiently to meet client expectations and deadlines.
  • Communicated effectively with clients to address any concerns or special requests during the cleaning process.
  • Maintained confidentiality while working in clients homes by respecting their privacy at all times.
  • Provided exceptional customer service, implemented efficient scheduling system that optimized productivity while accommodating client preferences.
  • Developed strong relationships with repeat customers through consistent delivery of high-quality service.
  • Trained new employees on proper cleaning techniques.
  • Served as point of contact for client complaints or escalations, resolving issues promptly and effectively.

Office Manager / Staffing Agent

Labor Exchange
Chattanooga, Tennessee
10.2018 - 07.2019
  • Developed and maintained strong relationships with hiring managers to understand their staffing needs and provide effective solutions.
  • Negotiated offers of employment, including salary packages and start dates, in alignment with company policies and budget constraints.
  • Conducted background checks and reference checks on potential new hires as part of the due diligence process.
  • Verified time cards and attendance records to calculate hours worked and ensure compliance with company policies.
  • Processed payroll for all employees on a weekly basis, ensuring accurate and timely payment.
  • Maintained employee records in the payroll system, including new hires, terminations, and changes to salary or benefits. Maintained confidential employee records, ensuring compliance with privacy regulations.
  • Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence.

Education

GED -

Walker Technical College
Rock Spring, GA
04-2010

High School Diploma -

Dade County High School
Trenton, GA
06-1998

Some College (No Degree) -

South University
Savannah, GA

Skills

  • Customer Service-Focused
  • Workflow Management
  • Time Management
  • Resourceful and Strong Problem Solver
  • Positive Attitude
  • Prioritizing Work Details
  • Multitasking Skills
  • Attention to Detail
  • Strong Work Ethic
  • Excellent Clear Communication
  • Self-Motivated and Independent
  • Organization and Prioritization
  • Training and mentoring
  • Strong leadership
  • Work Order Processing
  • Inventory Monitoring
  • Guest Relations Expertise

Certification

  • Serve Safe

Affiliations

  • Spending time with my daughters
  • Weekends on the lake
  • Finding a new adventure

References

References available upon request.

Timeline

Night Shift Manager

Pilot Flying J Travel Center/ Subway
02.2024 - 08.2024

Inspector in Quality Assurance and Quality Control

Vanguard National Trailer
08.2020 - 05.2023

Office Manager / Staffing Agent

Labor Exchange
10.2018 - 07.2019

Owner/Operator Cleaning Service

S & S Service's
02.2001 - 03.2020

GED -

Walker Technical College

High School Diploma -

Dade County High School

Some College (No Degree) -

South University

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April Richardson