Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic
Riley Fink

Riley Fink

Fort Wayne,IN

Summary

Dynamic Shift Manager at Popeye's and Pizza Hut. With a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in task delegation and staff supervision, I successfully resolved complaints and implemented strategies that improved sales by 10%. Committed to fostering a motivated team and ensuring quality service in fast-paced environments. Experienced Night Shift Manager offering excellent skills in solving problems and developing teams. Practiced team leader and trainer, ready for career growth and advancement in a new role with the company.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Night Shift Manager

Popeyes
Fort Wayne, IN
01.2025 - Current
  • Investigated complaints regarding employee conduct or customer service issues during night shifts.
  • Analyzed nightly sales trends to identify opportunities for growth or cost savings initiatives.
  • Assisted customers with product selection and purchase decisions when needed.
  • Ensured all areas of the store were properly staffed during night shifts.
  • Organized and delegated tasks to staff members in accordance with their skills and abilities.
  • Provided support and guidance to new hires, as well as existing staff members.
  • Reviewed incident reports from previous nights to identify any areas needing improvement.
  • Developed strategies to increase efficiency and productivity throughout the night shift.

Restaurant Shift Manager

Pizza Hut
Fort Wayne, IN
07.2021 - 11.2024
  • Attended regular meetings with management staff to discuss any changes or new policies implemented by the corporate office.
  • I resolved customer complaints quickly.
  • I greeted guests when they arrived, answered questions about menu offerings, and made recommendations when asked.
  • Monitored cash registers during shifts to ensure accuracy of transactions.
  • Supervised restaurant personnel to ensure efficient operation during assigned shift hours.
  • Trained new employees on proper customer service techniques and food handling protocols.
  • Organized daily activities, delegated duties to employees, handled employee concerns or issues, and addressed disciplinary matters when necessary.
  • Inspected dining room serving stations for neatness, cleanliness, adequate supplies of needed items, correct temperature of foods, and freshness of products served in accordance with established standards.
  • Verified that all tables were properly set with appropriate condiments and other items prior to seating customers.
  • Assigned tasks to staff members and monitored their performance.
  • Resolved customer complaints quickly and professionally to maintain high levels of satisfaction.

Education

High School Diploma -

Homestead Senior High School
Fort Wayne, IN
06-2024

Skills

  • Customer service
  • Task delegation
  • Team building
  • Quality assurance
  • Staff supervision
  • Cash handling
  • Time management
  • Problem solving
  • Cleaning procedures
  • Employee motivation
  • Stock management
  • Workflow management
  • Workplace safety
  • Schedule management
  • Strong leadership
  • Customer service focus
  • People management

Affiliations

I love being able to work throughout the day and the week; it makes life on the weekends feel joyful. Being able to work throughout the week and still be able to play softball 2 days out of my week, it keeps me going.

Accomplishments

In my Junior year of high school, I received the Honors Academic award. Working in groups was my strongest accomplishment because everyone I worked with I allowed everyone's ideas to be incorporated, so everyone felt included.

Certification

I do have my Serv-Safe certificate for anything health or food-related.

References

References available upon request.

Timeline

Night Shift Manager

Popeyes
01.2025 - Current

Restaurant Shift Manager

Pizza Hut
07.2021 - 11.2024

High School Diploma -

Homestead Senior High School

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