April Riley
Manager
Alma,AR
Summary
High energy , dependable manager of 25 years with demonstrated expertise in hiring, coaching and retaining staff. I love working with a team and consider delivering an outstanding guest experience to be the most fulfilling part of any job.
Overview
20
20
years of professional experience
Work History
JCPenney Salon Manager
JCPenney
Ft Smith , Ar.
10.2018 - Current
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Addressed customer problems quickly and according to service standards.
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Handled staff development, budgeting and supply ordering.
- Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Recruited salon staff to continue growth of salon sales
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Executed set planners in salon and store to maximize retail sales
Barber/stylist
Self Employed Services
Ft Smith , AR
10.2015 - 10.2018
- Collected payment from customers and scheduled next appointments.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Kept notes listing preferences and services provided to clients for quick reference.
- Provided comprehensive hair treatments for various types of hair.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Tracked product expense and maintain accounting records for taxes.
Salon Manager
Sport Clips
Ft. Smith , AR
10.2005 - 10.2015
- Hired, trained and mentored salon staff to deliver an exceptional client experience.
- Maintained corporate standards for payroll, product cost, profitability and continued revenue growth
- Had the lowest turnover rate in the company by hiring an amazing staff that I am still in touch with to this day.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Addressed customer problems quickly and according to service standards.
- Scheduled employees and made sure all shifts had adequate coverage.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
Education
Some College (No Degree) - Business management
University of Arkansas, Fayetteville
Fayetteville, AR08.1992
Licensed Cosmetologist -
Pryor Beauty College
Pryor, OK05.1986
Skills
- Recruiting and retaining employees
- Utilizing set planners for best retail flow
- Cash management experience
- Training staff
- Client satisfaction and retention
- Stock maintenance
Timeline
JCPenney Salon Manager
JCPenney
10.2018 - Current
Barber/stylist
Self Employed Services
10.2015 - 10.2018
Salon Manager
Sport Clips
10.2005 - 10.2015
Some College (No Degree) - Business management
University of Arkansas, Fayetteville
Licensed Cosmetologist -
Pryor Beauty College