April Robinson
Lebanon,MO
Summary
Social Services Specialist with proven expertise in case management and crisis intervention. Demonstrated ability in family engagement and mentoring staff to achieve and surpass performance benchmarks. Strong track record of improving service delivery and client satisfaction.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Social Services Specialist III
State of Missouri
Camdenton, Missouri
09.2023 - Current
- Train, teach, coach, mentor, and model for staff in accordance with policy practices.
- Conducts planning with families toward the goals established with the family and is mindful of challenges and strengths.
- Maintain 100% on parent/worker visits.
- Achieve goals for parent/child visits.
- My performance is above the benchmarks required by policy.
- Demonstrate advanced engagement skills with children and families who are recipients of the agency's services and programs.
- Interact with and mentor coworkers in a respectful, tactful manner.
- Complete, document, and enter, when appropriate, all reporting and payment information and forms in a timely and accurate manner.
- I set strong examples of work habits, arrive at work on time, and utilize annual and sick leave responsibly.
- I provide a motivating atmosphere that encourages peers, and other team members, to perform successfully.
- Conduct detailed case studies, prepare evaluations of social, economic, and environmental factors, and make recommendations regarding treatment and placement plans.
- Performs diagnostic and assessment services to assist in the development and implementation of treatment, placement, and service plan.
- Attends court hearings and meetings related to assigned casework.
Social Services Assistant
State of Missouri
Camdenton, Missouri
03.2022 - Current
- Supported case managers with data entry, note-taking, and documentation processes.
- Assisted in arranging and supervising visits between children in out-of-home care and their families.
- Maintained organized case files and client information in both paper and electronic formats.
- Facilitated development of parenting skills and crisis management strategies for families.
- Transported children to visits while ensuring safety and compliance with guidelines.
- Documented client interactions and referrals, ensuring accuracy and confidentiality.
- Collaborated with collateral contacts to enhance service delivery for families.
- Promoted parent-child relationships through supervised visitation efforts.
Lifestyle Coordinator
Northridge Place Assited Living and Memory Care
Lebanon, Missouri
09.2020 - 03.2022
- Coordinated daily activities for residents in assisted living and memory care.
- Developed personalized engagement plans based on resident interests and needs.
- Communicated with families regarding resident well-being and daily events.
- Collaborated with staff to ensure a safe and supportive environment.
- Assisted in training new staff on resident care protocols and procedures.
- Mentored junior staff to enhance skills and support career development.
- Developed training materials to improve team knowledge and operational efficiency.
- Engaged in problem solving activities with all levels of staff when issues arose.
- Encouraged, empowered and motivated team to accomplish objectives.
Victim's Advocate
COPE
Lebanon, Missouri
03.2019 - 07.2020
- Provided crisis intervention services to individuals in distress.
- Facilitated support groups for survivors of violence and trauma.
- Maintained comprehensive case files to document client interactions.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Evaluated and addressed individual client needs and concerns.
- Monitored client progress and adjusted interventions as needed.
- Perform crisis intervention and safety planning.
Education
High School Diploma -
England Highschool
England, AR05-2012
Skills
- Case management and crisis intervention
- Family engagement and treatment planning
- Documentation accuracy
- Community outreach
- Mentoring and coaching
- Collaborative problem solving
- Effective communication
- Staff development and training
- Time management
Certification
CPR & First Aid Certified
Timeline
Social Services Specialist III
State of Missouri
09.2023 - Current
Social Services Assistant
State of Missouri
03.2022 - Current
Lifestyle Coordinator
Northridge Place Assited Living and Memory Care
09.2020 - 03.2022
Victim's Advocate
COPE
03.2019 - 07.2020
High School Diploma -
England Highschool