Kenta Lee
Jackson
Summary
Dynamic Social Services Specialist III with extensive experience at the MS Department of Child Protection Services. Expert in crisis intervention and case management, I excel in conducting thorough assessments and facilitating group therapy sessions. Passionate about empowering clients, I leverage strong organizational skills to navigate complex social service systems effectively.
Overview
23
23
years of professional experience
Work History
Social Services Specialist III
MS Department of Child Protection Services
01.2023 - Current
- Responsible for receiving and assessing allegations of child abuse or neglect
- Responding to inquiries from the public regarding DCS and child abuse and neglect situations
- Responsible for answering incoming calls to the child abuse hotline by individuals expressing concerns about the welfare of children
- Assessing incoming calls such as intake and referrals, abuse/neglect, or adult protection while documenting information into MACWIS within a given timeframe
- Conducting comprehensive interviews with reporters by telephone by asking numerous questions and obtaining pertinent information about the alleged abuse or neglect
- Document facts, significant observations, and related information from the reporter into MACWIS
- Reviews previous child welfare history in MACWIS
- Makes preliminary determination regarding the appropriateness of referral and enters information into MACWIS
- Transmit report and intake information to the supervisor for approval
MCI Intake Specialist
The Midtown Group
Washington
03.2021 - 07.2022
- Responsible for receiving and assessing allegations of child abuse or neglect
- Responding to inquiries from the public regarding DCS and/or child abuse and neglect situations
- Responsible for receiving and assessing allegations of child abuse or neglect
- Responding to inquiries from the public regarding DCS and child abuse and neglect situations
- Responsible for answering incoming calls to the child abuse hotline by individuals expressing concerns about the welfare of children
- Assessing incoming calls such as intake and referrals, abuse/neglect, or adult protection while documenting information into MACWIS within a given timeframe
- Conducting comprehensive interviews with reporters by telephone by asking numerous questions and obtaining pertinent information about the alleged abuse or neglect
- Document facts, significant observations, and related information from the reporter into MACWIS
- Reviews previous child welfare history in MACWIS
- Makes preliminary determination regarding the appropriateness of referral and enters information into MACWIS
- Transmit report and intake information to the supervisor for approval
- Washington, DC
Dispatcher
Waste Pro USA
Jackson
02.2020 - 03.2021
- Assist Customer Service Representative with various job duties and or tasks
- Assist customers with concerns and or issues regarding missed pick-ups, misplaced containers and property damage throughout the day
- Send residential and front load drivers out to assigned routes while maintaining contact via radio and or telephone
- Enter Front load and Residential Drivers productivity in tower
- Set up empty and return compactor hauls in tower
Emergency Telecommunications Dispatcher III
Mississippi Forestry Commission - Emergency Telecommunications
09.2017 - 01.2020
- Knowledge of operating procedures used in telecommunications operations
- Maintain communication records and logs
- Dispatch Firefighters to various locations within the jurisdiction to assist with wildfires
- Ability to demonstrate the operation of telecommunications equipment (handheld, console radios and computers)
- Knowledge of Federal Communications Commission rules and regulations related to telecommunications
Behavior Health Provider
Cobb Community Service Board
Marietta
07.2015 - 12.2016
- Provide direct services coordination to support the stabilization and recovery needs of clients with mental health and addiction disease
- Develop and implement treatment/safety plans with clients
- Provide case management services related to identified treatment needs
- Plan Clients discharges and schedule aftercare appointments
- Facilitated group therapy sessions daily with cycle educational information to motivate and to encourage the client on how to utilize healthy coping skills
- Referred clients to outside social services agencies
- Interviewed and evaluated clients, including safety and risk assessments
- Marietta, GA
Social Services Provider
Matt's House Women Shelter
Jackson
05.2011 - 04.2015
- Fulfills a critical support role at this safe, nurturing environment that provides emergency shelter for homeless women
- Assist female clients with locating stable housing, employment, medical assistance or transportation through available social services resources within Hinds County, MS
- Observed case management sessions, weekly group/bible meetings and daily engagement with female clients
- Safeguarded the confidentiality of clients' personal information while continuing to interact with clients from a broad range of cultural and socioeconomic backgrounds
- Jackson, MS
Communications Clerk (Police & Fire Dispatcher)
Jackson Police Department
Jackson
09.2002 - 04.2015
- Answer and direct all 911 emergency/non-emergency calls within the department's jurisdiction
- Provide information to the public regarding citizen complaints and concerns
- Initiated and responded to calls over radio channels to police and fire rescue units
- Managed and coordinated radio, telecommunications, and data support to field units
- Always ensure the safety of officers by maintaining field unit statuses
- Run drivers' licenses, SSNs, Vehicle Identification Numbers, and Criminal Histories on NCIC terminal
- Assigned case numbers to law enforcement personnel for emergency/non-emergency incidents
Education
Master of Philosophy (MPhil) - Human and Social Services
Walden University
Minneapolis, MN02.2019
Master of Science - Human Services with Concentration in Organizational Communication
Northeastern University
Boston, MA03.2015
Bachelor of Arts - Social Services
Belhaven University
Jackson, MS09.2011
Skills
- Filing
- Social services
- Microsoft Outlook
- Problem solving
- Crisis intervention
- Customer inquiry handling
- Customer complaint resolution
- Patient assessment
- Call center experience
- Individual / Group Counseling
- Working with adult populations
- Case management
- Typing
- Facilitate Group Therapy Sessions
- Crisis management
- Psychosocial assessments expert
- Customer support
- Motivational Interviewing
- Dispatching
- Meeting Facilitation
- Working with people experiencing homelessness
- Microsoft Office
- Data Entry
- Dispatch
- Customer Service
- Call Center
- Intake
- Child protective services
- Intake Experience
- Organizational skills
- Mental health facility experience
- Experience with individuals with mental health conditions
- Managing social services clients
- Customer support experience within non-profit industry
- Documentation management
- Case documentation
- Referral coordination
- Investigative interviewing
- Collaboration techniques
- Adaptability to change
- Cultural competency
- Family support
- Disability services
- Multicultural competence
- Career counseling
- Mental health awareness
- Documentation proficiency
- Child welfare expertise
- Elderly care
- Behavioral analysis
- Empathy development
- Referral networking
- Transportation assistance
- Substance abuse
- Medical coordination
- Educational support
- Food security
- Housing navigation
- Volunteer management
- Financial literacy training
- Legal advocacy
- Youth programming
- Interpersonal skills
- Teamwork
- Certified in CPR/AED
- Educational programs
- Heartsaver CPR AED (CPR AED)
- Heartsaver CPR AED
- Heartsaver first aid CPR AED (first aid CPR AED)
- Resident support
- Money management assistance
- Community service programs
- Employee training
- Data entry software
- Mental health literacy
- Medical records review
Timeline
Social Services Specialist III
MS Department of Child Protection Services
01.2023 - Current
MCI Intake Specialist
The Midtown Group
03.2021 - 07.2022
Dispatcher
Waste Pro USA
02.2020 - 03.2021
Emergency Telecommunications Dispatcher III
Mississippi Forestry Commission - Emergency Telecommunications
09.2017 - 01.2020
Behavior Health Provider
Cobb Community Service Board
07.2015 - 12.2016
Social Services Provider
Matt's House Women Shelter
05.2011 - 04.2015
Communications Clerk (Police & Fire Dispatcher)
Jackson Police Department
09.2002 - 04.2015
Master of Philosophy (MPhil) - Human and Social Services
Walden University
Master of Science - Human Services with Concentration in Organizational Communication
Northeastern University
Bachelor of Arts - Social Services
Belhaven University