April Rowlette

• Solely manage end-to-end order processing for $3M+ in monthly shipped orders, maintaining output previously handled by a three-person team
• Collect and reconcile final 50% payments on all orders, ensuring accuracy and timely release for shipment
• Monitor order status from payment through delivery, coordinating closely with shipping partners to meet deadlines
• Resolve complex shipping issues including lost or damaged freight by coordinating remakes and expedited reshipments
• Consistently praised by senior leadership, including the CFO, for exceptional productivity, reliability, and ability to operate independently under high volume
• Recognized for outstanding performance and sustained operational excellence

• Scheduled appointments and managed office calendar, including patient follow-ups for missed or overdue appointments
• Ordered supplies and monitored inventory for hearing aids, parts, and ear molds
• Cleaned, troubleshot, and repaired hearing aids; replaced parts and coordinated offsite repairs when needed

• Provided front desk support for a busy mental health facility
• Screened clients and matched them with appropriate therapists
• Scheduled appointments, processed payments, and settled daily credit card batches
• Managed Constant Contact and Facebook marketing efforts
• Maintained clean and welcoming reception and common areas

• Planned and coordinated birthday parties and corporate events
• Assisted managers with lane reservations and staff scheduling

Temp – Receptionist

August 2014 – April 2015

• Arranged travel and funded per diem requests for mobile employees

• Ordered lunches and coordinated onsite meetings

• Managed frequent interruptions with flexibility and professionalism

Temp – Onboarding Specialist|

May 2016 – March 2017

• Processed and onboarded approximately 80 new hires per day

Temp – File Project

• Purged, scanned, and uploaded files after removing unnecessary paperwork

Temp – Customer Service Representative August 2021 – September 2021

• Supported back-to-school transportation services for a large independent school district

• Assisted parents, managed inbound calls, and resolved issues professionally

Temp – Municipal Court Clerk

July 2022 – August 2022

• Reviewed legal documents for compliance with court procedures

• Answered public inquiries regarding court dates, appearances, and fine payments

• Provided administrative support to Membership Sales, Member Services, Expositions, and Business Development teams
• Coordinated, recorded, and managed educational webinars for association members
• Served as Social Committee Chairperson, producing large internal events
• Recruited a record number of volunteers by creating and delivering a highly effective persuasive presentation