Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanne C

Beaverton,MI

Summary

Dynamic customer service professional with extensive experience at Jay's Sporting Goods and Rite-Aid Pharmacy. Proven track record in complaint resolution and transaction processing, ensuring compliance and enhancing client relations. Skilled in effective communication and training new employees, consistently delivering exceptional service and maintaining high standards of organization.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Jay's Sporting Goods
Clare, MI
09.2023 - Current
  • Assisted customers with product inquiries and purchase decisions.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained product displays and ensured store cleanliness and organization.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Completed day-to-day duties accurately and efficiently.

NICS Customer Service

Jay's Sporting goods
Clare, MI
09.2023 - Current
  • Collect a valid and current driver's license and another form of ID, such as a CPL or LTP, from the Sheriff's Department by collecting the required information for the purpose of buying a firearm to run a background check to ensure they are able to buy a firearm.

Shift Supervisor

Rite-Aid Pharmacy
Beaverton, MI
01.2022 - 09.2023
  • Supervised daily operations and staff activities in a busy pharmacy environment.
  • Managed inventory levels and ensured accurate stock replenishment for medications.
  • Oversaw cash handling processes to ensure compliance with company policies.
  • Resolved customer complaints promptly while maintaining a professional demeanor.
  • Provided on-the-job training to new staff members.
  • Communicated clearly with employees regarding job duties, expectations, and policies.

Property Manager

KMG
Coleman, Beaverton, MI
01.2022 - 04.2022
  • Managed tenant relations, addressing concerns and maintaining positive communication.
  • Coordinated property maintenance schedules with vendors and service providers.
  • Oversaw lease agreements, ensuring compliance with regulations and company policies.
  • Conducted property inspections, identifying maintenance needs and safety hazards.
  • Handled resident complaints and expedited maintenance requests.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Managed all maintenance requests from tenants in a timely manner.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.

Finance Clerk

Central State Community Services
Midland, MI
01.2021 - 12.2021

Did audits of Group homes books were correct,

made sure that the individual money were accounted for and correct.

Education

High School Diploma -

Walled Lake Western
600 Beck Rd, Walled Lake MI 48390
06-1980

Skills

  • Customer service
  • Product knowledge
  • Transaction processing
  • Complaint resolution
  • Compliance oversight
  • Record keeping
  • Problem solving
  • Effective communication
  • Teamwork collaboration
  • Training new employees
  • Organizational skills
  • Multi-line telephone operations
  • Data entry
  • Filing
  • Document control
  • Administrative support
  • Documentation
  • Paperwork processing
  • Positive and professional
  • Client relations
  • Report preparation

Timeline

Customer Service Representative

Jay's Sporting Goods
09.2023 - Current

NICS Customer Service

Jay's Sporting goods
09.2023 - Current

Shift Supervisor

Rite-Aid Pharmacy
01.2022 - 09.2023

Property Manager

KMG
01.2022 - 04.2022

Finance Clerk

Central State Community Services
01.2021 - 12.2021

High School Diploma -

Walled Lake Western
Joanne C