April Ruffins
Royal Oak,US
Summary
Inventory Specialist with over 11 years of experience in enhancing customer relationships and optimizing company operations. Demonstrated expertise in problem-solving, complaint resolution, and team mentoring, with a strong focus on customer retention and performance tracking. Committed to fostering a collaborative environment that drives operational efficiency and supports team development. Advanced in company expenses NOI and Yearly Budgets set for company success.
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Inventory Specialist
Walgreens
Royal Oak, MI
2025.06 - Current
- Executed, monitored, and trained inventory best practices and standard operating procedures for the entire store, including both front end and pharmacy.
- I also support pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns.
- I have excellent skill of use of reports and system applications, which have an impact on the accuracy of front end and pharmacy on-hand balances and pricing.
- I execute and maintain front end and pharmacy asset protection techniques, and filing claims for warehouse and vendor overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods including prescription drugs.
- I have shown proven flexibility In designated stores as well as the current store I'm employed with, as required, opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling and cashier responsibilities, and ensuring the floor and stock room are ready for the business day.
- I constantly engage with customers by greeting them and offering assistance with products and services.
- As well as In designated stores, when serving as the leader on duty, resolves customer issues and answers questions to ensure a positive customer experience.
- I have shown proven Team Lead by example of Modeled and shared customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Execute and coach team members on warehouse and vendor inventory management processes including but not limited to creating, reviewing, and receiving orders.
- Scan in all deliveries while the vendor is still in the store, including common carrier deliveries.
- Focuses on One Box receiving.
- Takes the appropriate action marking delivery as received if the product was physically delivered, contacting vendor for past undelivered scheduled receipts, and opening tickets as needed to correct inaccurate orders.
- While being under the supervision of the pharmacist-in-charge, verifies all pharmacy shipments are posted for products physically received at the store.
- Completes or verifies postings of all pharmacy warehouse orders, ABC prescription and OTC orders daily secondary vendor.
Shift Lead/Pharmacy Technician
Walgreens
Royal Oak
2025.03 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Facilitated and logged store opening, closing and shift changes.
- Helped customers complete purchases, locate items and join reward programs.
- Enforced company policies and regulations with employees.
- Maintained keeping PPLs up to date.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Received and processed customer payments.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Answered customer questions and helped find specific items.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained stock to meet expected customer demand.
- Led cashiers and associates in providing thoughtful customer service.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Maintained professional, organized and safe environment for employees and patrons.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Delivered feedback to decision-makers regarding employee performance and training.
- Cleaned and sanitized break room and bathrooms, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean and comfortable environments by vacuuming, cleaning windows and dusting.
- Ensured handheld Telzon(s) were collected counted for at beginning of shift and counted for at end of shift.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures, and check coolers daily.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Reported vandalism or other damage to property to store manager.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
Shift Lead/Pharmacy Technician
Walgreens
Magnolia, AR
2024.01 - 2025.03
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Facilitated and logged store opening, closing and shift changes.
- Helped customers complete purchases, locate items and join reward programs.
- Enforced company policies and regulations with employees.
- Maintained keeping PPLs up to date.
- Providing customer service, answering basic questions about medications, and assisting patients with their prescriptions.
- Verify prescription information, including drug interactions and allergies, before dispensing.
- Maintain sterile and organized work areas.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Received and processed customer payments.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Answered customer questions and helped find specific items.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained stock to meet expected customer demand.
- Led cashiers and associates in providing thoughtful customer service.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Maintained professional, organized and safe environment for employees and patrons.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Delivered feedback to decision-makers regarding employee performance and training.
- Cleaned and sanitized break room and bathrooms, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean and comfortable environments by vacuuming, cleaning windows and dusting.
- Ensured handheld Telzon(s) were collected counted for at beginning of shift and counted for at end of shift.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures, and check coolers daily.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Reported vandalism or other damage to property to store manager.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
Health Care Specialist
Concentrix
2022.01 - 2023.01
- Company Overview: Remote
- Managed patient inquiries, enhancing response efficiency and improving patient satisfaction.
- Coordinated with healthcare teams to streamline processes, achieving measurable improvements.
- Analyzed patient data to identify trends, contributing to strategic health care decisions.
- Offered empathetic support to patients, resolving health-related concerns with patience and understanding.
- Consistently received positive feedback for exceptional care.
- Exceeded performance targets by efficiently helping members and guiding them to the best solution for their call/issue.
- Was ranked in top tier for resolution rates and patient satisfaction scores.
- Fostered strong relationships with healthcare providers, facilitating seamless communication between patients and medical teams.
- Enhanced overall care coordination.
- Answered high-volume inbound/outbound calls while in a silenced structured environmental setting.
- Advanced in navigating multiple computer applications/screens and research solutions with ease.
- Proficiency of time management while on lunch breaks.
- History of good attendance along with the ability to meet work schedule including the required training period.
- Advanced in setting up computer equipment and high speed internet access.
- Effective problem solving skills.
- Remote
Property Manager
RichSmith Management
2012.06 - 2022.06
- Managed operations for 98 tenants, ensuring compliance and resolving complaints efficiently.
- Increased rental income through strategic planning and effective cost control measures.
- Developed strong client relationships with accurate pricing and customer-focused terms.
- Implemented lease renewal programs, maintaining high occupancy across three properties.
- Conducted inspections and directed timely repairs, ensuring property safety and maintenance.
- Devised and implemented effective lease renewal programmes, maintaining consistently high occupancy rates throughout the property portfolio.
- Optimised operations for 98 tenants, boosting rental income through strategic planning and cost control measures.
- Maintained high occupancy across three properties.
- Conducted thorough property inspections and coordinated timely repairs, guaranteeing safety and maintenance standards across the portfolio.
Reimbursement Specialist
Carti Inc
Little Rock, AR
2011.04 - 2012.06
- Check 10 to 12 customer claims weekly and correct 98% of errors before submission.
- Manage billing and insurance inquiries from over 150 external and internal clients.
- Examine medical records to ensure coverage for different treatments based on existing medical plans.
- Study financial credit reports and conduct background checks on new clients.
- Contact insurance providers and third-party payers to maintain a high level of accuracy.
- Gathered insurance data and input into the system, streamlining efficiencies by 24%.
- Contacted 15 to 20 insurance companies monthly to check and verify covered services.
- Informed patients about coverage, communicating clearly to explain complex insurance requirements.
- Trained department employees in proper billing and accounting procedures.
- Compiled department-specific reports to help senior managers identify trends and improve progress.
- Performed State and federal regulations compliance audits related to documentation and reporting.
- Monitored and documented accounts receivable trends and account-specific profitability.
- Managed book of business in accounts receivable, applying insurance expertise and exemplary customer service.
- Served people of different backgrounds with polished people skills and advanced abilities.
- Verified accuracy of accounts payable payments, resulting in 5% reduction in payment errors and check reissues.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Processed vendor and supplier payments on weekly basis.
- Delivered timely information to insurance representatives to resolve common and complex issues.
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Prevented delays and claim denials by correcting information prior to submission.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- Reconciled accounts receivable to general ledger.
- Collaborated with customers to resolve disputes.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Education
ASSOCIATE OF ARTS - BUSINESS ADMINISTRATION AND MANAGEMENT
Southern Arkansas University Tech
Camden, ARHIGH SCHOOL DIPLOMA -
Camden Fairview High School
Camden, ARSkills
- Store opening/closing procedures
- Complaint resolution
- Problem solving
- Money handling
- Sales
- Office administration
- Supervising staff
- Team mentoring
- Performance Tracking
- Customer Retention
- Time management
- Inventory Management
- Safety Compliance
- Operational Efficiency
- Staff Training
- Inventory management
- Prescription verification
- Cash handling
- Store operations
- Team leadership
- Claims processing
- Vendor communication
- Compliance auditing
- Training development
- Project management
- Forecasting and reporting
- Integrity and honesty
- Reporting writing
- Strategic growth management
- Decision-making
- Performance assessments
- Verbal and written communication
- Goal setting
- Multitasking and organization
References
- Lora Crow, Walgreens LLC, AR, 8702343493
- Dianne Webb, Walgreens LLC, Royal Oak, MI, 2485466572
Languages
- English, Highly proficient
- Spanish, Novice
Additional Information - Accomplishments
- Store Transfer Shift Lead/Pharmacy Tech from Arkansas Walgreens March 2024 - Michigan Walgreens Current
- Promoted to Property Manager after only Two Years.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 20 in the development of New Property.
- Earned '5yr' award for accomplishing being employed.
- Achieved positive Delinquency feedback by completing ledger corrections along with collection of balances owed with accuracy and efficiency.
- Documented and resolved tenant complaints which led to 100% occupancy.
- Achieved outstanding results through effectively helping property accountant reconciled property bank account.
- Five months leading top property manager in company of Closing MES with a 2% or better.
- Hired as part time Pharmacy Customer Service to promoted to Full-Time Shift Lead within 4 months.
- Passed Arkansas State Board of Pharmacy obtained License Number PT19098.
- Job Offer Of Inventory Specialist Lead within four months of being employed at Michigan Walgreens.
Timeline
Inventory Specialist
Walgreens
2025.06 - Current
Shift Lead/Pharmacy Technician
Walgreens
2025.03 - Current
Shift Lead/Pharmacy Technician
Walgreens
2024.01 - 2025.03
Health Care Specialist
Concentrix
2022.01 - 2023.01
Property Manager
RichSmith Management
2012.06 - 2022.06
Reimbursement Specialist
Carti Inc
2011.04 - 2012.06
ASSOCIATE OF ARTS - BUSINESS ADMINISTRATION AND MANAGEMENT
Southern Arkansas University Tech
HIGH SCHOOL DIPLOMA -
Camden Fairview High School