April Schofield
Grand Prairie
Summary
Dynamic professional with extensive experience in operations oversight and delivering impactful results. Expertise in fostering team collaboration, solving complex problems, and adapting to evolving business needs. Proven track record in resource management, staff training, and performance optimization to enhance productivity. Recognized for reliability and a steadfast commitment to achieving organizational objectives.
Overview
12
12
years of professional experience
Work History
Area Supervisor
The Home Depot Distribution Center
01.2022 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on best practices and operational procedures.
Night Operations Assistant Store Manager
The Home Depot
12.2020 - 01.2022
- Ensuring excellent customer service to internal and external customers by solving problems effectively and promptly
- Managing Operations Associates by motivating, coaching, training, and developing Associates which includes working with Associates, Peers, and Store Manager to plan for upcoming events and identify potential problem resolution
Merchandising Assistant Store Manager
The Home Depot
11.2019 - 12.2020
- Ensuring excellent customer service by training associates to provide quality customer service
- Ensuring excellent customer service for product sales by making sure that customers are acknowledged, customer project needs are met, and concerns are resolved quickly
- Supervising Store Associates which includes coaching, training, and developing the Associates
- Managing Areas of Responsibility which includes maintaining department profitability through analysis, trend identification, and responding to identified problems
- Planning which includes developing and communicating store standards to Associates as well as ensuring that Safety is top priority
Assistant Store Manager in Training
The Home Depot
10.2019 - 11.2019
- General Customer Service Initiatives to include supervising Associates in the selling effort, ensuring the store’s in-stock position, and maintaining an appealing and organized store appearance
- Supervising Store Associates to include interviewing, hiring, motivating, coaching, training, developing, and communicating to Associates
- Operations Management to include supervision of front end processes, back end processes, and Safety compliance
- Business Analysis and Merchandise Planning Initiatives to include driving department profitability through analysis of sales trends, work with key partners to plan merchandise placement and signing, and how to support stock integrity through inventory management processes
Key Carrier Department Supervisor
The Home Depot
06.2019 - 10.2019
- Interact with customers by welcoming them to the store, assessing their project needs, answering questions, and making purchasing recommendations
- Support in stock initiatives by assessing stock levels of product within my department, restocking, and ordering new items as necessary
- Oversee associates, ensure they are properly trained, provide feedback, and perform performance reviews
- Fill in as Manager On Duty as a Key Carrier Department Supervisor and am responsible for the general leadership of the associates, merchandising standards, and systems, tools, and processes that support merchandising department activities and in-aisle selling
Key Carrier Department Supervisor
The Home Depot
02.2018 - 06.2019
- Interact with customers by welcoming them to the store, assessing their project needs, answering questions, and making purchasing recommendations
- Support in stock initiatives by assessing stock levels of product within my department, restocking, and ordering new items as necessary
- Oversee associates, ensure they are properly trained, provide feedback, and perform performance reviews
- Fill in as Manager On Duty as a Key Carrier Department Supervisor and am responsible for the general leadership of the associates, merchandising standards, and systems, tools, and processes that support merchandising department activities and in-aisle selling
Key Carrier Department Supervisor
The Home Depot
11.2013 - 02.2018
- Interact with customers by welcoming them to the store, assessing their project needs, answering questions, and making purchasing recommendations
- Support in stock initiatives by assessing stock levels of product within my department, restocking, and ordering new items as necessary
- Oversee associates, ensure they are properly trained, provide feedback, and perform performance reviews
- Fill in as Manager On Duty as a Key Carrier Department Supervisor and am responsible for the general leadership of the associates, merchandising standards, and systems, tools, and processes that support merchandising department activities and in-aisle selling
- Held the following positions before being promoted to Key Carrier Department Supervisor: Head Cashier (Part-Time), Scheduler (Part-Time), Back Office Associate (Promoted to Full-Time), Service Desk Associate (Promoted to Department Supervisor), Paint Department Supervisor, Hardware Department Supervisor (Promoted to Key Carrier)
Education
Bachelors of Arts - Spanish, Minor in Sign Language Studies
University of Arkansas at Little Rock
Little Rock, AR01.2004
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Universidad Autónoma de Guadalajara
01.2003
Skills
- Results-driven
- Adaptable in dynamic environments
- Team collaboration
- Effective task delegation
Accomplishments
- DFC 5823 Leader of the Month - February 2024
- DFC 5823 Leader of the Month - June 2022
Languages
Spanish
Limited Working
Timeline
Area Supervisor
The Home Depot Distribution Center
01.2022 - Current
Night Operations Assistant Store Manager
The Home Depot
12.2020 - 01.2022
Merchandising Assistant Store Manager
The Home Depot
11.2019 - 12.2020
Assistant Store Manager in Training
The Home Depot
10.2019 - 11.2019
Key Carrier Department Supervisor
The Home Depot
06.2019 - 10.2019
Key Carrier Department Supervisor
The Home Depot
02.2018 - 06.2019
Key Carrier Department Supervisor
The Home Depot
11.2013 - 02.2018
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Universidad Autónoma de Guadalajara
Bachelors of Arts - Spanish, Minor in Sign Language Studies
University of Arkansas at Little Rock
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