APRIL SMITH
Somersworth
Summary
Dynamic professional with a strong work ethic and integrity, experienced in customer service and operational management at Walmart and Cape Ann Pest Control. Proven ability to enhance customer satisfaction through effective problem-solving and time management. Skilled in cash handling and training staff, ensuring compliance with industry standards and fostering team performance.
Overview
38
38
years of professional experience
Work History
Cashier, Produce
Walmart
04.2025 - Current
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer, ensuring accountability and transparency.
- Assisted customers with product inquiries and resolved issues promptly.
- Trained new cashiers on operational procedures and customer service standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Gaming Dealer
Lakes Region Casino
01.2013 - 03.2024
- Dealt various table games, ensuring compliance with gaming regulations and house rules.
- Managed cash transactions accurately, maintaining precise records of player bets and payouts.
- Observed player behavior to identify potential cheating or irregularities during gameplay.
- Trained new dealers on game procedures and customer service standards to enhance team performance.
Secretary
Smith Brothers Machine Shop
12.2007 - 08.2012
- Managed office correspondence, ensuring timely communication and efficient workflow.
- Coordinated scheduling of meetings, optimizing time management for executives.
- Maintained organized filing systems, improving document retrieval speed and accuracy.
- Assisted in preparation of reports and presentations, enhancing clarity and professionalism.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Owner/Operator
Cape Ann Pest Control
04.2004 - 10.2007
- Developed operational strategies to enhance service delivery and customer satisfaction.
- Managed daily business operations including inventory control and supply chain logistics.
- Oversaw financial management, including budgeting and expense tracking for profitability.
- Trained and mentored staff to improve performance and maintain high service standards.
- Established vendor relationships to negotiate favorable terms and ensure quality supplies.
- Ensured compliance with regulatory requirements and maintained safety standards in operations.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
Exterminator
Cape Ann Pest Contril
05.1988 - 10.2007
- Conducted thorough inspections to identify pest infestations and developed tailored treatment plans.
- Implemented effective pest control measures using environmentally safe products and methods.
- Trained junior staff on safety protocols and operational techniques for pest management.
- Oversaw daily operations, ensuring compliance with safety regulations and industry standards.
- Managed inventory of pest control supplies, optimizing usage and reducing waste effectively.
- Reduced callbacks for pest control issues with meticulous application of treatments and diligent follow-up visits.
- Handled emergency situations calmly and efficiently, quickly assessing the severity of the problem and implementing appropriate solutions.
Education
Associate of Science - Medical Secretarial Specializing in Transcription
Katherine Gibbs
Boston, MA05-2001
Skills
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Reliability and punctuality
- Product restocking
- Complex Problem-solving
Timeline
Cashier, Produce
Walmart
04.2025 - Current
Gaming Dealer
Lakes Region Casino
01.2013 - 03.2024
Secretary
Smith Brothers Machine Shop
12.2007 - 08.2012
Owner/Operator
Cape Ann Pest Control
04.2004 - 10.2007
Exterminator
Cape Ann Pest Contril
05.1988 - 10.2007
Associate of Science - Medical Secretarial Specializing in Transcription
Katherine Gibbs