April Sprinkle

• Review and analyze detailed applicant information to determine eligibility for Medicaid and other assistance programs in accordance with applicable policies, regulations, and program requirements.

• Maintain current knowledge of laws, regulations, and policy changes affecting eligibility determinations and documentation requirements.

• Review financial, personal, and supporting information to ensure accuracy and completeness.

• Process a high-volume caseload while maintaining accuracy, confidentiality, and established deadlines.

• Enter, update, and maintain sensitive information across multiple computer systems and applications.

• Identify missing, inconsistent, or conflicting information and obtain clarification or additional documentation as needed.

• Handle confidential information in accordance with HIPAA requirements and professional standards.

• Conduct intake assessments and communicate with clients regarding application status and required information.

• Prioritize workload effectively while consistently meeting or exceeding productivity expectations.

• Complete a high volume of cases while maintaining accuracy and quality standards.

• Collaborate with team members to support consistent processes and efficient case management.

• Consistently met productivity and accuracy goals in a fast-paced, high-volume environment.

• Reviewed orders and inventory information for accuracy and completeness.

• Documented quantities and maintained accurate inventory records.

• Inspected products to identify errors, defects, or discrepancies before shipment.

• Assisted with training new employees on procedures, quality standards, and productivity expectations.

• Supported daily operations and helped maintain an organized and efficient work environment.

• Supervised employees during assigned shifts and assisted with workflow coordination.