April Thompson
Raleigh,NC
Summary
Resourceful Outbound Problem Solver with a track record of high productivity and efficient task completion. Specializes in logistics analysis, process improvement, and conflict resolution to effectively navigate complex customer issues. Skillfully leverages communication, critical thinking, and adaptability to excel in fast-paced environments while maintaining positive outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shipping / Outbound Problem Solver
Amazon Fulfillment Center
Garner, NC
02.2024 - Current
- Operated scanning equipment such as RFID readers and barcode scanners when necessary.
- Assisted in maintaining organization of warehouse inventory areas by storing inspected items accordingly.
Team Lead
Walmart
Seward, NE
04.2021 - 01.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Ensured compliance with company policies and procedures throughout the team.
- Developed strategies to increase team productivity and improve customer service levels.
Practice Manager/Dental Treatment Coordinator
Aspen Dental
Lincoln, NE
06.2019 - 09.2021
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
- Managed vendor relationships for supplies and services related to the practice.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Maintained financial records, including billing and accounts receivable and payable.
Education
High School Diploma -
Eastern Wayne Sr. High
Goldsboro, NC01-1995
Skills
- Problem Analysis
- Order Fulfillment
- Inventory Tracking
- Problem Identification
- Logical reasoning
- Quantitative skills
Certification
- Care Credit
- Safety Driven OHSA
- EPIC
- Outlook
- HIPPA
- SMART Scheduling
- Microsoft TEAMS
- Slake
- Customer Service
Timeline
Shipping / Outbound Problem Solver
Amazon Fulfillment Center
02.2024 - Current
Team Lead
Walmart
04.2021 - 01.2023
Practice Manager/Dental Treatment Coordinator
Aspen Dental
06.2019 - 09.2021
High School Diploma -
Eastern Wayne Sr. High