April Thrash
Broken Arrow,OK
Summary
Experienced Remote Ethernet Install Tech with strong skills in diagnostics, troubleshooting, and software installation. Proven track record in operational testing and customer service, ensuring seamless installation processes for commercial and government clients.
Overview
26
26
years of professional experience
Work History
Remote Ethernet Install Tech
Verizon
Tulsa, OK
09.2006 - 12.2025
- Installed and configured telecommunications equipment for commercial clients.
- Collaborated with team members to troubleshoot and resolve technical issues during installations.
- Worked with local LECs for testing of newly installed Ethernet service.
- Dispatched field techs for BEAS installs and assisted with set up and PING testing once installed.
- Proactively identified potential challenges or obstacles in the installation process to avoid delays or complications.
- Installed Ethernet services for Commercial and Government customers.
- Completed final testing before handing services over to the customer.
- Worked in an ACD taking calls from LEC techs and field techs to assist with testing and trouble shooting
Remote Telecom Tech
MCI
Tulsa, OK
12.1999 - 07.2006
- Installed and configured telecom systems, ensuring optimal performance and reliability.
- Made remote cross connects for DS1 and DS0 TDM circuits prior to install.
- Looped up and tested LEC circuits.
- Responded to service requests during and after business hours.
- Assisted with PRI installs,, configured equipment and ported phone numbers.
- Coordinated installation of new users and relocations of existing users.
- Consistently met deadlines for installations, contributing to overall team success and positive client relations.
Education
Wilburton High School
Wilburton, OKNo Degree - Business Administration
NSU
Tahlequah, OKSkills
- Diagnostics and troubleshooting
- Software installation
- System configuration
- Operational testing
- Customer service
- Troubleshooting skills
Timeline
Remote Ethernet Install Tech
Verizon
09.2006 - 12.2025
Remote Telecom Tech
MCI
12.1999 - 07.2006
Wilburton High School
No Degree - Business Administration
NSU