April Treminio
Austin,TX
Summary
I am a highly motivated and adaptable individual skilled in efficiently assisting and addressing customer needs in person or online! A great problem-solver who thrives in fast-paced and high-pressure environments!
Overview
6
6
years of professional experience
Work History
Bartender
Two Bucks
Austin, Texas
08.2023 - 01.2025
- Established lasting bonds with returning customers by engaging in friendly conversations and anticipating their orders and needs
- Empathize with customers, taking personal ownership of reported issues, and calmly resolve difficult scenarios
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Social Media Brand Ambassador
VXI Global Solutions
Austin, Texas
01.2022 - 08.2023
- Enhanced customer satisfaction by providing timely accurate responses to inquiries through chat support.
- Responded to and engaged with customers on social media pages to promote products and services.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Complied with corporate confidentiality policies and handled customer information properly to guarantee information security.
- Responded to and engaged with customers on social media pages to promote products and services.
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
Cashier/Curbside Shopper
H-E-B
Austin, Texas
10.2018 - 01.2022
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Attentively listened to customers, promptly addressed concerns, and escalated significant issues to supervisor.
- Assisted customers with returns, refunds and resolving transaction issues.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Akins Early College High School
Austin, TX01.2020
Skills
- Customer service skills
- Computer experience
- Strong multitasking
- Adaptability and flexibility
- Social media monitoring
- Calm and professional under pressure
- Product knowledge
- Problem-solving
- Communication skills
- Teamwork/collaboration
- Time management
- Adaptability/flexibility
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender
Two Bucks
08.2023 - 01.2025
Social Media Brand Ambassador
VXI Global Solutions
01.2022 - 08.2023
Cashier/Curbside Shopper
H-E-B
10.2018 - 01.2022
High School Diploma -
Akins Early College High School