April Trevino
Lubbock,TX
Summary
Experienced Property Manager with a strong background in multi-family property management and a track record of enhancing tenant satisfaction at Sunridge Management Group. Excelled in financial budgeting, reporting, and fostering strong relationships through effective communication. Proficient in Microsoft Office and OneSite software, demonstrating a blend of technical and interpersonal skills to achieve operational excellence.
Overview
8
8
years of professional experience
Work History
Property Manager
Sunridge Management Group
Lubbock, TX
02.2023 - Current
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Handled resident complaints and expedited maintenance requests.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Completed lease applications and verifications, notifying prospects of results.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Processed evictions when necessary in accordance with state laws and procedures.
- Prepared detailed budgets and financial reports for properties.
Assistant Property Manager
Sunridge Management Group
Lubbock, TX
01.2018 - 02.2023
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Organized periodic tenant appreciation activities such as barbeques or holiday parties.
- Collected monthly assessments, rental fees, deposits and payments.
- Updated tenant and unit information to keep current in housing database.
- Checked common areas regularly to keep neat, clean and free of debris.
- Prepared monthly financial reports for review by the property manager.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
Quality Control Technician/ Phlebotomist
BPL Plasma
Lubbock, TX
10.2016 - 12.2018
- Resolved customer inquiries and complaints through direct interaction and phone communication.
- Built customer confident by actively listening to their concerns and giving appropriate feedback
- Created new customer accounts and recorded in PDS ll database.
- Conducted training sessions for new employees and monitored compliance with SOP.
- Examined donor files for accuracy and completeness.
- Maintained detailed entries of daily quality events in Excel spreadsheets and through email communication.
- Converted all lot controls necessary for soft goods.
- Completed routine inspections of components and products to fulfill quality assurance requirements.
Education
High school diploma -
Ralls High School
Ralls, TX05.2015
Skills
- Microsoft Office Proficiency
- Multi-Family Property Management Expertise
- Knowledge of Fair Housing Compliance
- Communication Skills
- Experience in Assistant Management
- Marketing
- Staff Management Expertise
- Resident Event Planning
- Experienced with OneSite Software
- Financial Budgeting and Reporting
References
References available upon request.
Timeline
Property Manager
Sunridge Management Group
02.2023 - Current
Assistant Property Manager
Sunridge Management Group
01.2018 - 02.2023
Quality Control Technician/ Phlebotomist
BPL Plasma
10.2016 - 12.2018
High school diploma -
Ralls High School
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