Summary
Overview
Work History
Education
Skills
References
Timeline
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April Trevino

Lubbock,TX

Summary

Experienced Property Manager with a strong background in multi-family property management and a track record of enhancing tenant satisfaction at Sunridge Management Group. Excelled in financial budgeting, reporting, and fostering strong relationships through effective communication. Proficient in Microsoft Office and OneSite software, demonstrating a blend of technical and interpersonal skills to achieve operational excellence.

Overview

8
8
years of professional experience

Work History

Property Manager

Sunridge Management Group
Lubbock, TX
02.2023 - Current
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Handled resident complaints and expedited maintenance requests.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Completed lease applications and verifications, notifying prospects of results.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Prepared detailed budgets and financial reports for properties.

Assistant Property Manager

Sunridge Management Group
Lubbock, TX
01.2018 - 02.2023
  • Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.
  • Organized periodic tenant appreciation activities such as barbeques or holiday parties.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Updated tenant and unit information to keep current in housing database.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Prepared monthly financial reports for review by the property manager.
  • Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.

Quality Control Technician/ Phlebotomist

BPL Plasma
Lubbock, TX
10.2016 - 12.2018
  • Resolved customer inquiries and complaints through direct interaction and phone communication.
  • Built customer confident by actively listening to their concerns and giving appropriate feedback
  • Created new customer accounts and recorded in PDS ll database.
  • Conducted training sessions for new employees and monitored compliance with SOP.
  • Examined donor files for accuracy and completeness.
  • Maintained detailed entries of daily quality events in Excel spreadsheets and through email communication.
  • Converted all lot controls necessary for soft goods.
  • Completed routine inspections of components and products to fulfill quality assurance requirements.

Education

High school diploma -

Ralls High School
Ralls, TX
05.2015

Skills

  • Microsoft Office Proficiency
  • Multi-Family Property Management Expertise
  • Knowledge of Fair Housing Compliance
  • Communication Skills
  • Experience in Assistant Management
  • Marketing
  • Staff Management Expertise
  • Resident Event Planning
  • Experienced with OneSite Software
  • Financial Budgeting and Reporting

References

References available upon request.

Timeline

Property Manager

Sunridge Management Group
02.2023 - Current

Assistant Property Manager

Sunridge Management Group
01.2018 - 02.2023

Quality Control Technician/ Phlebotomist

BPL Plasma
10.2016 - 12.2018

High school diploma -

Ralls High School

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April Trevino