April Tucker-Hodoh
Smyrna,GA
Summary
Experienced Training Specialist with Epic Systems Instructional Designer certification. With over 14 years of expertise in developing and implementing engaging training programs for diverse audiences. Skilled in curriculum development, e-learning design, and leveraging technology to enhance learning outcomes. Proven ability to manage projects, conduct needs assessments and create tailored educational solutions in fast-paced environments. Proficient in LMS platforms, instructional tools, and delivering impactful onboarding and professional development sessions. Seeking to bring creativity and innovation to a dynamic instructional design role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
EHR Contract Training Roles Manager
Tripler Army Medical Center
Honolulu, HI
10.2020 - 03.2021
- Designed and delivered comprehensive instructional materials, including training aids and technical guides for staff using Genesis Software
- Developed and facilitated onboarding sessions, training over 100 new employees weekly
- Managed user role assignments and tracked competencies using Joint Knowledge Online (JKO) and LMS platforms
- Conducted needs assessments to identify training gaps, recommending program improvements to enhance effectiveness
- Streamlined provider credentialing processes by verifying and uploading 250 credentials daily
Contract Trainer/EMR Support
TEKsystems
Columbus, OH
04.2013 - 11.2019
- Developed and implemented training programs for clinical staff, focusing on accurate EMR documentation and healthcare compliance
- Created interactive training manuals and materials tailored to user workflows, ensuring clarity and retention
- Delivered classroom and virtual training sessions, achieving a 95% learner satisfaction rate
- Collaborated with stakeholders to align training initiatives with organizational goals, reducing onboarding time by 20%
- Provided on-call support for technical issues related to EMR systems, troubleshooting over 150 support tickets weekly
QA Lead Clinical Abstractor
Excite Health Partners
Remote, OH
07.2019 - 09.2019
- Designed and conducted training for staff on clinical abstraction and documentation standards
- Reviewed and ensured quality of medical records to meet compliance and close gaps in care
- Conducted performance evaluations, achieving a 98% accuracy rate in quality reviews
- Educated staff on optimizing documentation for HEDIS and NCQA compliance, improving quality metrics
- Developed curricula for Plan Partners, incorporating real-world scenarios to enhance learning outcomes
ACMS Training Specialist
Judge Group
Remote, OH
10.2018 - 03.2019
- Developed and implemented online training modules and interactive programs for Care Management Solutions
- Conducted needs analyses to identify areas for improvement in existing training methods
- Created engaging instructional materials, streamlining workflow processes and reducing training time by 25%
EPIC Credentialed Trainer-Cadence
Insight Global-Atrium Healthcare
Charlotte, NC
06.2015 - 07.2018
- Delivered engaging classroom and virtual training sessions for clinical and clerical staff on EPIC software
- Designed workflows and desktop procedures, enhancing efficiency for scheduling and record abstraction
- Conducted skill assessments to tailor training programs, reducing learning curve for new users
- Provided post-training support to ensure user competency and confidence in software utilization
Education
Associate of Arts - Pre-Nursing
Cuyahoga Community College
Cleveland, OH12.2017
Diploma - Practical Nursing
Brown Mackie College
Akron, OH12.2008
Skills
- Instructional Design (ADDIE, SAM)
- Curriculum and Training Program Development
- E-Learning Development Tools (Articulate, Adobe Captivate)
- Learning Management Systems (LMS) Administration
- Classroom and virtual training facilitation
- Needs Assessment and Gap Analysis
- Training Material Development and Editing
- Performance metrics and evaluation
Certification
- Certified HEDIS Record Reviewer, American Record Review Association, 07/01/20
- Epic Certification: Patient Access Principal Trainer
- Epic Certification: Training Environment Build
- Epic Certified: Resolute Professional Billing
Timeline
EHR Contract Training Roles Manager
Tripler Army Medical Center
10.2020 - 03.2021
QA Lead Clinical Abstractor
Excite Health Partners
07.2019 - 09.2019
ACMS Training Specialist
Judge Group
10.2018 - 03.2019
EPIC Credentialed Trainer-Cadence
Insight Global-Atrium Healthcare
06.2015 - 07.2018
Contract Trainer/EMR Support
TEKsystems
04.2013 - 11.2019
- Certified HEDIS Record Reviewer, American Record Review Association, 07/01/20
- Epic Certification: Patient Access Principal Trainer
- Epic Certification: Training Environment Build
- Epic Certified: Resolute Professional Billing
Associate of Arts - Pre-Nursing
Cuyahoga Community College
Diploma - Practical Nursing
Brown Mackie College
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