April Turner
San Tan Valley,AZ
Summary
Dedicated professional with diverse experience in real estate, copy editing, management, and client support seeking a challenging opportunity as a Remote Admissions Consultant at Liberty University. Committed to delivering exceptional customer service and contributing to business growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Remote Client Support Representative
DoorDash
Remote
02.2021 - 06.2023
- As a Remote Tier 3 Escalated Dasher Support Representative, I played a crucial role in ensuring a positive experience for Dashers and supporting the growth of DoorDash
- As a Remote Tier 3 Escalated Dasher Support Representative, I had opportunities to engage with Dashers and help them navigate any challenges may faced regarding Dashing
- Provide outstanding support to DoorDash's Dashers through various channels, including phone and email
- Collaborate with operations team to address any issues or escalations that require further attention
- Utilize internal systems and tools to gather information and provide accurate and up-to-date assistance to clients
- Stayed up-to-date with DoorDash policies and procedures to ensure accurate and consistent communication with Dashers
- Provide feedback and suggestions to improve overall Dasher experience
- Maintain detailed records of Dasher interactions and follow up as necessary to ensure Dasher satisfaction
Real Estate Agent/Transaction Coordinator
Superlative Realty
Mesa, Arizona
07.2020 - Current
- Manage buyer and seller transactions, ensuring compliance with documentation and providing exceptional customer service
- Effective communication and negotiation skills
- Exercise reasonable degree of care in the transaction of the principal's business.
- Acted in good faith at all times, with obedience toward the principal's lawful instructions, in accordance with the agency agreement.
- Duty-bound to inform the principal of certain relevant facts concerning transactions particularly those mandated by state law.
- Maintain complete confidentiality of principal
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Reviewed market research data and changed sales plans accordingly.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Copy Editor
Self Employed
Remote
11.1999 - Current
- Provide content and style editing services for authors
- Managed multiple projects, adhering to strict deadlines.
Leasing Consultant
Equity Residential Management Trust
Scottsdale, Arizona
06.2000 - 10.2002
- Leased apartments
- Decorated "show" apartment to help sell the property to prospective residents
- Created data base of floor plans with dimensions for prospective residents
- Conducted walk-throughs of apartments before residents moved in and after they moved out to ensure apartment quality
- Office management, ordering, accounts payable, organization
- Collaborate with team members
Co-Manager
The Wet Seal, Inc
Tucson, Arizona
08.1999 - 05.2000
- Provided leadership to a team of 20 employees, overseeing sales and scheduling
- Generated statistical sales reports to inform decision-making.
- Created and maintained work schedule for all employees
- Responsible for decorating store with up-to-date fashions
Education
Some College (No Degree) - Elementary Education
Arizona State University
Tempe, AZBachelor of Arts - Journalism
University of Arizona
Tucson, AZ05.1998
Skills
- Communication
- Policy Interpretation
- Critical Thinking
- Staff Supervision
- Peer Tutoring Programs
- Problem-Solving
- Decision-Making
- Policy and procedure improvements
- Emotional Support
- Professional development training
- Conflict Management
- Self-Directed
- Team Management
- Quality Assurance
- Written Communication
Certification
Arizona Real Estate License, 07/01/20, 07/01/22
References
Trisha McGinley 480-577-6338
Chad Grimes 520-224-4437
Karyn Helser 602-471-6830
Timeline
Remote Client Support Representative
DoorDash
02.2021 - 06.2023
Real Estate Agent/Transaction Coordinator
Superlative Realty
07.2020 - Current
Leasing Consultant
Equity Residential Management Trust
06.2000 - 10.2002
Copy Editor
Self Employed
11.1999 - Current
Co-Manager
The Wet Seal, Inc
08.1999 - 05.2000
Some College (No Degree) - Elementary Education
Arizona State University
Bachelor of Arts - Journalism
University of Arizona