April Vaughn
Big Sandy,TX
Summary
Dedicated Customer Experience Manager driven to exceed expectations and provide outstanding customer service. Training and developing partners in various roles to help them succeed. Results driven to ensure profits are made.
Overview
12
12
years of professional experience
Work History
Customer Experience Manager
Brookshire Grocery Company
Kilgore, TX
10.2019 - Current
- Training and mentoring new team members to promote productivity, accuracy and "jump over the counter service".
- Overseeing the front end, curbside, and the fuel center in making smart business decisions.
- Building displays and merchandising to create a great place to shop
- Maintaining cleanliness and sanitation throughout the store
- Controlling labor and other expenses to promote profitability
- Following guidelines set forth by the company
Bakery Manager
Brookshire Grocery Company
Tyler, TX
02.2015 - 10.2019
- Checked freshness of all bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Scheduled employees to keep all bakery shifts well-staffed for peak times and holidays.
- Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
Education
Some College (No Degree) - Basics
Kilgore College
Kilgore, TXSkills
- Recruiting and hiring
- Rapport and relationship building
- Compelling leadership skills
- Attention to detail
- Sales driven
- Motivated
Timeline
Customer Experience Manager
Brookshire Grocery Company
10.2019 - Current
Bakery Manager
Brookshire Grocery Company
02.2015 - 10.2019
Some College (No Degree) - Basics
Kilgore College