April Walker
Meridianville,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ibex/Modivcare
Huntsville, AL
06.2022 - 01.2023
- Consistency of scheduling, modifying, and canceling customer reservations
- Speak with members daily and answer their transportation questions, all while helping support them in their journey towards positive health outcomes.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Technical Support Representative
Ibex Global
Springhill, TN
07.2020 - 04.2022
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software
- Speaking to customers to quickly get to the root of their problem.
Customer Service Representative
Alorica
Huntsville, AL
02.2018 - 10.2019
- Assisting customers or providers about their patient benefits using certain medical codes with making outstanding payments for clients
- Also empathizing with their situation, encouraging and educating them, and offering assistance and payment options
- Resolve customer complaints via phone, email, mail.
- Processed new policy applications and updated existing policy documents.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Customer Service Representative
AT&T/DirectTV
Huntsville, AL
06.2017 - 01.2018
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Housekeeping
Signature HealthCARE
Huntsville , AL
03.2015 - 01.2017
- Understood and followed oral and written directions.
- Changed bed linens and towels, tidied up rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Followed safety procedures when handling hazardous materials.
Education
GED -
Calhoun Community College
01.2018
Skills
- CSR (4 years)
- Customer Service (10 years)
- Call Center (7years)
- Scheduling
- Inbound and Outbound Calling
- Call Center Operations
- Active Listening
- Software Troubleshooting
- Technical Support
- Help Desk
- Troubleshooting
- Communication skills
- Typing
- Typing 45 WPM
Certification
Phlebotomist, 05/01/15, Present
References
References available upon request.
Timeline
Customer Service Representative
Ibex/Modivcare
06.2022 - 01.2023
Technical Support Representative
Ibex Global
07.2020 - 04.2022
Customer Service Representative
Alorica
02.2018 - 10.2019
Customer Service Representative
AT&T/DirectTV
06.2017 - 01.2018
Housekeeping
Signature HealthCARE
03.2015 - 01.2017
GED -
Calhoun Community College