Latasha Banks
Fresno,CA
Summary
I have been in the medical field for 27 years. Starting out as CNA, then achieving an AS Degree Medical Assisting (Back and front), to Unit Clerk, to Office Coordinator, to Home Care Assistant, and to now achieving my BS in Technical Management/Health Administration.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Home Care Assistant
WelbeHealth
Fresno, CA
12.2021 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Care Provider
IHSS
Fresno, CA
10.2008 - 07.2023
- I had a several employers where I helped with clients ADL's, medication, doctors apt., lite housekeeping, meals, and transportation.
Health Care Provider
Health Talent 2
Fresno, CA
03.2021 - 12.2021
- In this position I par take in clients adl's.
Customer Service Representative
Alorica Verizon Call Center
Fresno, CA
05.2018 - 02.2020
- Customer service rep for wireless service
- I took on 50-150 calls per shift
- I was able to navigate troubleshooting problems, pay bills, update information and add services.
Customer Service Representative
C3/CustomerContactChannels
Las Vegas, NV
08.2017 - 05.2018
- CSR Medicare part D prescription department
- I had serviced Medicare patients regarding their prescriptions, enrollments and Medicare coverage
- I received 50-100 calls a day depending on if it was enrollment season.
House Assistant
Delhi independent living
North Las Vegas, NV
07.2017 - 12.2017
- Assist clients with ADL's, housekeeping, and meal prep
Medical Auditor
Blue Cross Blue Shield
Fresno, CA
12.2013 - 06.2014
- I had traveled along Central California to numerous doctor offices auditing their medical charts
- I would to go different practices; pediatrics, family practice, ob/gym, physical therapy etc., to make sure what BCBS paid was accurate.
Literacy Tutor
reading and beyond
Fresno, CA
03.2011 - 05.2011
- I had tutored kids from grades K-8 in there homes or educational sites, building there comprehension levels one grade higher.
Medical Office Manager
Freddie L. Hayes
Fresno, CA
10.2006 - 07.2008
- I was responsible for the order of operation from opening to closing
- I assisted back office and front office clerks and assisted doctor with various procedures.
Office Coordinator
Benchmark Physical Therapy
Marietta, GA
07.2005 - 06.2006
- I was an office coordinator performing many administrative duties in a Physical Therapy rehabilitation office; scheduling appts, verifying insurance, workers compensation, answering phones, assisting Therapist with patients exercise routine, etc.
Unit Clerk
Community Medical Centers Fresno
Fresno, CA
07.2001 - 03.2004
- I worked as a front desk receptionist at a very busy surgery department
- I administered in scheduling, notifying surgeons when patients are ready in the operating room and also notifying them of any cancellations, amongst other receptionist duties
- Acute care.
Medical Asst
Career Staffing Services
Fresno, CA
12.2000 - 05.2001
- I was contracted with a temporary agency fulltime for six months at the Indian Healthcare Clinic
- I performed a wide range of back office duties dealing in a family practice, ob/gyn, injections, hemostats, BS, Phlebotomy, hemoglobin, EKG, etc.
Back office M.A
Willie Brown Medical Corporation
Fresno, CA
03.2000 - 11.2000
- Here I worked for a busy OB/GYN office
- I performed a wide range of back office duties and lab testing
- From UA's, VS, Charting CC's, and patient education
- I also performed testing for vaginal infections and STD's.
Education
B.S Technical Management - Health Administration/Services
DeVry University
Newark, CA06.2024
Associate's degree - Medical Assisting
SJVC
Fresno, CA05.2001
Skills
- I have a host of skills ranging from back office to front office/ manager levels as well as customer service representative (10 years)
- Injections (10 years)
- Medical Records (10 years)
- Patient Care (10 years)
- Phlebotomy (10 years)
- Scheduling (10 years)
- Vital Signs (10 years)
- EMR (10 years)
- Venipuncture (10 years)
- Filing (10 years)
- EKG (10 years)
- Customer Service (10 years)
- Customer Care (10 years)
- Call Center (4 years)
- CSR (4 years)
- Customer Support (10 years)
- Bilingual
- Microsoft office (7 years)
- Medical Office Experience
- Medical Terminology
- Phone Etiquette
- Medical Office Management
- Medical Billing
- Insurance Verification
- Laboratory Experience
- Hospital Experience
- Auditing
- English
- Clerical Experience
- HIPAA
- Medical Scheduling
- Personal Assistant Experience
- Microsoft Excel
- Medical receptionist
- Microsoft Outlook
- ICD-10
- Medical Coding
- Tutoring
- Anatomy Knowledge
- BLS, first Aide,CPR (10 years)
- Office experience
- Pediatrics
Certification
- Certified Clinical Medical Assistant (CCMA)
- First Aid Certification
- CPR Certification
Additional Information
Please contact me @ 5595509415 or email Mommietasha.lnb@gmail.com
Assessments
Call Center Customer Service, Proficient, 08/01/20
Personal Information
Willing To Relocate: Anywhere
Timeline
Home Care Assistant
WelbeHealth
12.2021 - Current
Health Care Provider
Health Talent 2
03.2021 - 12.2021
Customer Service Representative
Alorica Verizon Call Center
05.2018 - 02.2020
Customer Service Representative
C3/CustomerContactChannels
08.2017 - 05.2018
House Assistant
Delhi independent living
07.2017 - 12.2017
Medical Auditor
Blue Cross Blue Shield
12.2013 - 06.2014
Literacy Tutor
reading and beyond
03.2011 - 05.2011
Care Provider
IHSS
10.2008 - 07.2023
Medical Office Manager
Freddie L. Hayes
10.2006 - 07.2008
Office Coordinator
Benchmark Physical Therapy
07.2005 - 06.2006
Unit Clerk
Community Medical Centers Fresno
07.2001 - 03.2004
Medical Asst
Career Staffing Services
12.2000 - 05.2001
Back office M.A
Willie Brown Medical Corporation
03.2000 - 11.2000
B.S Technical Management - Health Administration/Services
DeVry University
Associate's degree - Medical Assisting
SJVC