Hi, I’m
April Washington
Atlanta,GA
Summary
Proven to excel in fast-paced environments, I enhanced sorting efficiency at FedEx and improved customer satisfaction at Walmart through exceptional service and accuracy. Skilled in handling high-volume transactions and mail, my reliability and precision have consistently boosted workplace productivity. My ability to lift up to 50 pounds complements my dedication to safety and punctuality.
Overview
7
years of professional experience
Work History
FedEx
Mail Sorter
05.2020 - 09.2023
Job overview
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Maximized productivity by efficiently managing workflow during peak hours or periods of high volume activity.
- Improved overall workplace safety through proper handling of hazardous materials and packages.
- Proved successful working within tight deadlines and a fast-paced environment.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Maintained a clean and organized work environment for optimal sorting efficiency.
- Assisted in the training of new employees, sharing best practices for efficient mail sorting processes.
Walmart
Cashier
02.2017 - 11.2019
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Blue Cliff College - MetairieMetairie, LA
Associate Degree In Nursing from Nursing Assistance
06.2014
Riverdale High SchoolJefferson, LA
from Mathematics
05.2007
Skills
- Handling and sorting mail
- Reliability and punctuality
- Accuracy and Precision
- Workplace Safety
- Also, a really fast learner
Timeline
Mail Sorter
FedEx
05.2020 - 09.2023
Cashier
Walmart
02.2017 - 11.2019
Blue Cliff College - Metairie
Associate Degree In Nursing from Nursing Assistance
Riverdale High School
from Mathematics