April Williams
Warner Robins,GA
Overview
1
1
Certification
9
9
years of professional experience
Work History
Cook/Prep
My Grandma's Empanadas
12.2025 - Current
- Prepared empanada fillings and dough with consistent taste, texture, and food safety standards.
- Monitored cooking times and temperatures to maintain product quality and prevent overcooking.
- Coordinated kitchen workflow to keep production organized during high-volume service periods.
- Trained new kitchen staff on prep procedures, sanitation practices, and equipment use.
Environmental Services Technician
Emory University Hospital
01.2025 - 07.2025
- Cleaned patient rooms, discharge areas, and common spaces following hospital infection-control standards.
- Disinfected high-touch surfaces using approved cleaning chemicals and safe handling procedures.
- Removed trash, biohazard waste, and soiled linen according to facility protocols.
- Restocked cleaning supplies and maintained service carts for efficient workflow support.
Customer Support Specialist
Vivint Home Security
09.2024 - 01.2025
- Resolved inbound customer inquiries regarding home security service, account access, and billing concerns.
- Documented case details accurately in CRM systems to maintain clear service histories and follow-up actions.
- Troubleshot basic equipment, connectivity, and app-related issues using guided support procedures.
- Assisted customers with panel navigation, mobile app setup, and service activation steps.
General Manager
My Grandma's Empanadas
09.2017 - 08.2024
- Directed daily operations, aligning staffing, production, and customer service with business priorities.
- Oversaw inventory ordering, stock rotation, and supply tracking to maintain consistent product availability.
- Coordinated kitchen workflows to support timely preparation, quality standards, and efficient order fulfillment.
- Managed hiring, scheduling, and coaching to build reliable front-of-house and kitchen teams.
Education
GED -
Warner Robins Highschool
Warner Robins, GAAccomplishments
Robins Regional Rockstar Award Winner 2023
Certification
Serv Safe Certified
Timeline
Cook/Prep
My Grandma's Empanadas
12.2025 - Current
Environmental Services Technician
Emory University Hospital
01.2025 - 07.2025
Customer Support Specialist
Vivint Home Security
09.2024 - 01.2025
General Manager
My Grandma's Empanadas
09.2017 - 08.2024
GED -
Warner Robins Highschool