April Wood

Maintained patient's safety and well being.

Assisted with activities of daily living-feeding, bathing, dressing, transferring patient with hoyer to chair or bed amd grooming.

Performed range of motion excercises for physical therapy and occupational therapy.

• Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
• Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
• Listened to customers in actively to assess issues and provide accurate information.
• Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
• Conducted thorough research to provide accurate information and resolve complex issues for customers.
• Developed strong relationships with clients, promoting trust and loyalty through excellent service.
• Maintained comprehensive records of all client interactions, allowing for efficient follow-up and enhanced overall service quality.
• Documented customer concerns and inquiry resolutions in internal computer system.
• Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
• Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
• Researched and resolved account and service problems with friendly, knowledgeable support.

• Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
• Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
• Managed time effectively while multitasking between various responsibilities within a fast-paced clinical setting.
• Provided prompt and accurate services such as CPR and first aid during emergencies.
• Provided personal hygiene assistance, giving baths, and performing dress changes for patients.
• Improved patient care by providing compassionate and attentive support to patients during daily activities.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Maintained patient stability by checking vital signs and weight.
• Facilitated smooth transitions between shifts by providing detailed reports on patient status during change-of-shift handovers.
• Provided emotional support to patients and families during difficult situations, fostering trust and open communication.
• Contributed to the prevention of hospital-acquired infections by strictly following hand hygiene guidelines and utilizing appropriate personal protective equipment.

• Kept optimal supply levels in treatment rooms, triage, and other areas to meet typical patient loads.
• Participated in continuing education programs to stay current on industry best practices while improving professional skills related to nursing technician duties and responsibilities.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Contributed to higher patient satisfaction scores by providing empathetic support and effective communication to address individual needs.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Eased transition periods between shifts through clear communication during handoff reports, accurately detailing patient status updates and care plan progress.
• Assisted nurses with wound care management, ensuring proper dressing changes were performed according to established protocols for faster healing times.
• Maintained patient stability by checking vital signs and weight.
• Facilitated quick response times during emergency situations by promptly initiating CPR or other life-saving interventions when necessary.
• Worked alongside experienced nursing professionals to learn new procedures.
• Maintained stringent hygiene standards of unit with disinfection and consistent restock of all equipment.

• Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
• Participated in ongoing professional development training courses to stay current with industry trends and best practices.
• Assisted in reducing recidivism rates by providing inmates with educational resources and support.
• Assisted in the planning and execution of facility-wide emergency drills, ensuring preparedness for potential crises within the jail setting.
• Collaborated with fellow officers to maintain order and enforce facility rules consistently among inmates.
• Developed strong rapport with local law enforcement agencies, facilitating effective information sharing related to inmate backgrounds or ongoing investigations.
• Provided assistance during emergencies, effectively handling situations such as medical crises or altercations between inmates.
• Maintained professional relationships with both colleagues and inmates, fostering an environment of mutual respect and cooperation.
• Ensured timely and accurate recordkeeping for all inmate files, including intake documents, incident reports, and release paperwork.
• Streamlined administrative processes by regularly updating inmate records in the database system.
• Managed high-stress situations calmly and efficiently, de-escalating potentially dangerous incidents before they escalated further.
• Contributed to maintaining a secure facility by diligently monitoring inmate activities and behavior.
• Conducted regular headcounts to verify the presence of all assigned inmates within the housing unit.
• Trained new deputy jailers on department policies, procedures, and best practices for maintaining a safe working environment within the correctional setting.
• Utilized weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
• Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
• Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
• Prepared reports to document incidents and violations.
• Assisted in intake and release of inmates.