April Xiong

-Set the tone and drive customer satisfaction

- Spends 80% of time performing Leader on Duty tasks

- Plan and strategize daily tasks and running the store

-leads and manage store to drive sales and sales profits

-create a positive work environment for all employees and customers

-oversee and maximize store volume and goals

-lead in Hiring, training, coaching, and recognition with store staff

- Plan daily employees schedules, payroll budgeting

- making sure all online orders and buy online pick up orders are fulfilled in timely manner

- train and Execute Shein order returns

- ensure all store operations and visual standards are executed

- Help assist in store floorsets and visual standards

- complete monthly Loss Prevention audits

-works with district managers and other store managers

Management and Leadership:

Oversee and manage sales associates and Part time managers

Train and develop new associates and lower managment

Visuals:

Execute window and mannequin displays

Execute floorsets

Customer service:

Help and perform great customer service to meet all customers needs and wants

Use training models to train team on great customer service

Deal with complaints and customer issues

Hiring and training:

Train and hire new associates and managers

Operations :

Run Store operations from opening to closing

Perform on registers, sales floor, stock room and sales floor

Cash and register handling

Execute markdowns and promotions