April Yenglin
Belle Fourche,SD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 11 years of experience at Black Hills State University.
Overview
11
11
years of professional experience
Work History
Spearfish Corn Maze and Pumpkin Patch Manager
Nicole Krautchan
08.2012 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Foundation Support Specialist
Sanford Underground Research Facility
05.2023 - 12.2023
- Tracked and documented customer interactions in customer relationship management system to maintain records.
- Software used Bloomerang, Wrike, Ninety, Microsoft Suite, to create and update tracking documents.
- Configured hardware, devices, and software to set up work stations for employees.
- Helped streamline repair processes and update procedures.
- Coordinated events to encourage community involvement.
- Facilitated events
- Created and updated travel details.
- Displayed excellent customer service when greeting customers and accepting donations.
- Respectfully communicated with diverse population of volunteers and employees.
- Complied with company privacy policies to uphold confidentiality of donors and recipients.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Implemented fundraising events.
- Attended events to develop professional network.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Professional Assistant
Black Hills State University
11.2016 - 05.2023
- Greeted guests in with friendliness and professionalism.
- Worked closely with the Dean and Chairs t to provide effective assistance for specific aspects of college operations.
- Developed and maintained filing systems to facilitate easy access to information.
- Collected and input EPAF's for overload, work studies, and grant data into automated accounting system and processed labor.
- Trained and supervised employees on office policies and procedures.
- Served as a liaison for finance, IT and marketing departments, human resources, registrar office and other offices on campus.
- Manages college budgets
- Ellucian: Build classes and updated as needed every semester.
- Ran semester reports for class caps, enrollment and credits.
- Used data bases for MFT exams.
- FOAPs/budget
- Travel
- Purchasing
Grounds Keeper
BHSU
11.2012 - 11.2016
- Used trimmers and other equipment for grounds maintenance, brush clearing, and tree removal and thinning.
- Cleared public and private areas of debris before and after events.
- Complied with safety regulations and procedures to prevent accidents and injuries on job sites.
- Loaded and unloaded landscaping equipment and materials safely.
- Set up and take down of campus events.
- Trimmed trees, bushes and shrubs to keep vegetation aesthetically pleasing.
- Applied pesticides and herbicides to control pests and weeds.
- Conducted snow removal during winter months to provide clients with safe parking and walking areas.
- Utilized power tools and landscaping machines to maintain outdoor areas.
Education
Minor in Health -
Black Hills State University
Spearfish, SDBachelor of Science - Psychology
Black Hills State University
Spearfish, SD05.2012
Skills
- Support Services
- Incoming Call Management
- Tracking and Documentation
- Problem-Solving
- Customer Communication and Empathy
- Customer Relationship Management
- Friendly and Patient
- Activity Planning
Timeline
Foundation Support Specialist
Sanford Underground Research Facility
05.2023 - 12.2023
Professional Assistant
Black Hills State University
11.2016 - 05.2023
Grounds Keeper
BHSU
11.2012 - 11.2016
Spearfish Corn Maze and Pumpkin Patch Manager
Nicole Krautchan
08.2012 - Current
Minor in Health -
Black Hills State University
Bachelor of Science - Psychology
Black Hills State University