April Andrews
Wadsworth,OH
Summary
Dynamic professional with extensive experience in compliance and team management. Known for strong mentoring, and problem-solving skills, contributing to improved team performance and operational efficiency. Committed to fostering a culture of reliability and adaptability within the workplace.
Overview
31
31
years of professional experience
Work History
Compliance Assistant Manager
Supplemental Health Care
Buffalo, NY
04.2016 - Current
- Trained new employees on company policies and procedures to ensure compliance and understanding.
- Provided support for client service managers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operation of onboarding and expiring, exhibiting excellent multitasking capabilities.
- Monitored team productivity and performance to support goals to achieve on-time starts.
- Assigned, prioritized and delegated tasks and responsibilities to members of the pod.
- Managed daily operation of onboarding and expiring, exhibiting excellent multitasking capabilities.
- Offered constructive feedback to team members, boosting overall job performance
Staffing Coordinator
Always Best Care
Grafton, OH
03.2013 - 04.2016
- Collaborated with management to identify staffing gaps and develop strategic hiring plans.
- Coordinated recruitment efforts to source qualified caregivers for client needs.
- Streamlined onboarding processes, enhancing new hire training efficiency and compliance.
- Managed scheduling of staff assignments to ensure optimal coverage and service delivery.
Office Manager
Colonial Oaks Community
Elyria, OH
03.1996 - 02.2013
- Oversaw daily office operations, which involved ordering supplies, maintaining equipment, and managing calendars.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Created and maintained filing systems to ensure accurate record keeping.
- Trained and onboarded new staff members
- Processed payrolls using accounting software.
- Supervised administrative staff, driving front office operations and continuous workflow.
- Reviewed financial statements and ledgers, working the accounting staff to clear discrepancies.
Education
High School Diploma -
Midview High School
Grafton, OhioSkills
Policy Implementation
Regulatory compliance
Team Leadership
Task delegation
Coaching and mentoring
Team collaboration
Problem solving
Adaptability
Reliability
Professionalism
Positive outlook
Timeline
Compliance Assistant Manager
Supplemental Health Care
04.2016 - Current
Staffing Coordinator
Always Best Care
03.2013 - 04.2016
Office Manager
Colonial Oaks Community
03.1996 - 02.2013
High School Diploma -
Midview High School