APRIL BIRD
Mayfield Heights
Summary
Results-driven professional with extensive experience in Human Resources operations, project coordination, administrative leadership, and business operations. Proven ability to streamline processes, coordinate cross-functional initiatives, manage onboarding and employee relations, and support executive leadership. Skilled in improving productivity, managing vendor relationships, coordinating projects, and enhancing customer and employee experiences.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Founder & CEO
Dancing Birds
Mayfield Heights
01.2019 - Current
- Lead operations, event coordination, marketing strategy, vendor management, and administrative oversight for a wine tour and retail business serving Northeast Ohio.
- Manage daily operations including online store, client communications, reporting, and invoicing.
- Manage logistics, vendor contracts, scheduling, transportation, and event execution.
- Coordinate wine tours, corporate events, and large group experiences across multiple venues.
- Develop operational processes to streamline customer bookings and service delivery.
- Manage social media marketing campaigns and digital presence.
- Monitor analytics to improve engagement and brand visibility.
- Prepare market trend reports and sales strategies.
- Maintain internal business database of wineries, vendors, and tour partners.
Senior Project Coordinator
Rockwell Automation
Mayfield Heights
01.2011 - 01.2019
- Supported enterprise-level product development initiatives and executive project reporting within the PMO.
- Facilitated weekly executive meetings with leadership regarding project funding, labor allocation, and deliverables.
- Maintained project documentation aligned with product development governance processes.
- Analyzed funding data and prepared executive-level reports.
- Coordinated training sessions for Project Managers.
- Managed purchase orders and financial approval processes.
- Maintained SharePoint project documentation and internal reporting dashboards.
Change Management Specialist / Trainer
University Hospitals
Cleveland
01.2008 - 01.2010
- Supported enterprise IT system implementation impacting multiple hospitals.
- Coordinated and delivered training for nursing and registration staff.
- Conducted assessments identifying business process improvement opportunities.
- Maintained training schedules, rosters, and reporting using LMS systems.
- Served as liaison between clinical staff and IT project teams.
Human Resources Coordinator
KeyBank
Cleveland
01.2005 - 01.2008
- Managed recruitment and onboarding for corporate and technical roles.
- Coordinated internship and rotational programs.
- Generated recruitment analytics and HR activity reports.
- Facilitated candidate interviews, travel arrangements, and onboarding documentation.
- Partnered with HR leadership on workforce planning initiatives.
Claims Adjuster
Insurance Overload
Cleveland
01.2003 - 01.2004
- Investigated and resolved high-value claims up to $10,000.
- Ensured compliance with claims processing standards and timelines.
Human Resources Coordinator
Randstad
Cleveland
01.2005
- Recruited and placed professionals across administrative, HR, and executive roles.
- Built and managed client relationships.
- Maintained payroll and HR records using PeopleSoft.
- Created marketing materials for hiring events and job fairs.
Education
Associate Degree - Business Administration
Pittsburgh ICM
Skills
- Human Resources Operations
- Employee Onboarding & Recruitment
- Project Coordination & PMO Support
- Administrative Operations
- Training & Development
- Continuous Improvement
- Vendor & Contract Management
- Customer Experience Management
- Marketing & Social Media Strategy
- Process Improvement
- Data Reporting & Analysis
- SAP
- HRIS
- Greenhouse
- Taleo
- PeopleSoft
- Oracle LMS
- Microsoft Office Suite
- Excel
- SharePoint
- Visio
- Microsoft Teams
- Zoom
- Cisco Webex
- Canva
- Social Media Platforms
- Square Merchant Services
Certification
- Prosci Change Management Certification
- Targeted Selection Interview Training
Selected Achievements
- Managed 20+ client accounts with 100% customer satisfaction through operational coordination and service excellence.
- Implemented improved HR and administrative processes that increased productivity and employee morale by 10%.
- Coordinated executive-level project reporting and funding approvals within enterprise PMO structure.
- Developed marketing campaigns that increased engagement and market reach in 2023.
Timeline
Founder & CEO
Dancing Birds
01.2019 - Current
Senior Project Coordinator
Rockwell Automation
01.2011 - 01.2019
Change Management Specialist / Trainer
University Hospitals
01.2008 - 01.2010
Human Resources Coordinator
KeyBank
01.2005 - 01.2008
Human Resources Coordinator
Randstad
01.2005
Claims Adjuster
Insurance Overload
01.2003 - 01.2004
Associate Degree - Business Administration
Pittsburgh ICM