Aprile N. Gales
Atlanta,Georgia
Summary
To obtain a position with Delta that will enable me to use my strong organizational skills, education background and ability to work well with people. As well as to demonstrate professionalism in accordance with Delta’s core value’s Honesty, Respect and Perseverance.
Overview
11
11
years of professional experience
Work History
Customers Service Agent
Delta Air Line
Atlanta, GA
01.2022 - Current
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
CUSTOMER SERVICE AGENT
Boutique Airline
Atlanta, GA
01.2019 - 01.2022
- Greeted customers in a friendly and professional manner.
- Provided assistance with ticketing, baggage handling, and boarding procedures.
- Processed payments for tickets, baggage fees, and other services.
- Verified identification of travelers before allowing them to board the plane.
- Answered customer inquiries regarding flight schedules, destinations, fares, and regulations.
- Loaded and unloaded passenger baggage onto aircrafts.
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
CUSTOMER SERVICE AGENT
ATS (Frontier Airline)
Atlanta, GA
01.2018 - 01.2019
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
- Loaded and unloaded passenger baggage onto aircrafts.
- Transported cargo between terminals using carts, pallet jacks or other specialized vehicles.
- Ensured that all pieces of luggage are properly tagged before loading them onto an aircraft.
PASSENGER WHEEL CHAIR AGENT
Delta Global Service
Atlanta, GA
01.2017 - 01.2018
- Provided a full range of customer service duties
- Overview: Carved our and fulfilled a critical role working as a wheelchair agent, with a concentration on serving passengers requiring wheelchair and ensured the safety arrival of the passenger to and from gate
- Assisted and transported passengers requiring wheelchairs
- Safely lifted special needs passengers up/down stairs of aircraft and in/out of wheelchairs as well as claiming personal belongings and baggage
- In a timely manner, escorted unaccompanied minors to/from flights and/or to meet a receiving adult
- Read appropriate paperwork to identify name, flight information, date and special service request details to ensure special needs passengers are taken to the correct destination
- Greeted and escorted passengers in a friendly and courteous manner
- Used PAXTrack system to report pick-up and drop-off of special needs passengers
ROUTE MANAGER
Atlanta Journal Constitution
Atlanta, GA
01.2014 - 01.2017
- Overview: Provided excellent customer service to the public and vendors and assembled newspapers in a timely manner
- Used hand-held computer to ensure accuracy of credit was given to vendors
- Managed staff
- Ensured customer’s papers are delivered in a timely manner
- Delivered papers to customer when paper was not delivered
- Made sure papers are assembled in a proper manner
- Have the ability to adapt to difficult situations
- Worked in inclement weather
Education
Master Cosmetologist Diploma -
Empire Beauty School
Morrow, GA05.2017
Business Management -
Benedict College
Columbia, SC05.2006
High school diploma -
Frederick Douglass High School
05.2004
Skills
- Customer Service
- Heavy Lifting
- Baggage oversight
- Item transport
- Problem-Solving
Timeline
Customers Service Agent
Delta Air Line
01.2022 - Current
CUSTOMER SERVICE AGENT
Boutique Airline
01.2019 - 01.2022
CUSTOMER SERVICE AGENT
ATS (Frontier Airline)
01.2018 - 01.2019
PASSENGER WHEEL CHAIR AGENT
Delta Global Service
01.2017 - 01.2018
ROUTE MANAGER
Atlanta Journal Constitution
01.2014 - 01.2017
Master Cosmetologist Diploma -
Empire Beauty School
Business Management -
Benedict College
High school diploma -
Frederick Douglass High School