Haixia Knieff
Princeton,TX
Summary
Experienced customer service Agent in AA group-Envoy Air for almost 3 years with "STAR”. Handling customer inquiries and resolving issues promptly. Experienced Knowledge of customer relationship management and conflict resolution techniques. Utilizes effective communication and active listening to enhance customer satisfaction. I am focused, empathy, organized and productive, multitasking, teamwork, I continue to learn advanced Aviation industry knowledge, because I want to improve more customer experience. Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customers Service Agent
AAGroup - Envoy Air
04.2022 - Current
- Performed service for 500 PAX/ Per day, Handled difficult situations calmly, delivered positive outcomes under pressure；
- Aircraft and Jet bridge Security Search; Communication with crew.
Owner
Self-operated trade
05.2011 - 09.2022
- Business development; Increased cooperative relationships and customer.
Director of Fruit Bar, Sauce Bar and Customer Service
Haidilao Hot Pot
04.2021 - 02.2022
- Managed over 300 customer per day and Increased sales by 10%.
News Reporter and P.R Manager
Southern Chinese Newspaper Group
01.2012 - 03.2021
- Increased viewership through timely reporting of breaking news and developing stories.
Property Management Assistant Manager
Shanghai Real Estate Group(HK 1207)
12.2002 - 11.2010
- Law consultant of property management;
- Directed large community events and speaker for 6 years.
Education
Private Pilot Ground Course
Collin College
Plano, TX05-2025
English Communication
Collin College
Plano, TX05-2025
Community Safety
Plano Citizens Police Academy
Plano, TX05.2022
Flight Attendant Course
The Airline Academy / JetBlue University
Orlando, FL03.2022
M.D. - Business Law
China University of Political Science And Law
Beijing, China10.2003
Skills
- Customer Service,
- Time Management,
- Critical and Creative thinking,
- Outstanding communication skills，
- Problem resolution
- Private pilot basic
- Bilingual (translate between Mandarin and English), French and Japanese Boarding Announcement
- Mandarin Speaker
Certification
Flight Attendant Course, The Airline Academy
Certificate of completed the Training and qualifications requirements to CSA of EGA
Timeline
Customers Service Agent
AAGroup - Envoy Air
04.2022 - Current
Director of Fruit Bar, Sauce Bar and Customer Service
Haidilao Hot Pot
04.2021 - 02.2022
News Reporter and P.R Manager
Southern Chinese Newspaper Group
01.2012 - 03.2021
Owner
Self-operated trade
05.2011 - 09.2022
Property Management Assistant Manager
Shanghai Real Estate Group(HK 1207)
12.2002 - 11.2010
Flight Attendant Course, The Airline Academy
Certificate of completed the Training and qualifications requirements to CSA of EGA
Private Pilot Ground Course
Collin College
English Communication
Collin College
Community Safety
Plano Citizens Police Academy
Flight Attendant Course
The Airline Academy / JetBlue University
M.D. - Business Law
China University of Political Science And Law
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