APRIL FELIZ
Chesterfield,MI
Summary
Superior customer service experience • Demonstrate active listening skills and able to diffuse difficult customer situations with tack and ease • Knowledgeable with Microsoft Word, Microsoft Excel, Power point, Excel, Real Greens Systems and a range of healthcare softwares from AdvancedMD to EZClaim and more • 60wpm • Capacity to work independently
Overview
16
16
years of professional experience
Work History
Patient Care Specialist - 40 hours a week
Certified Reimbursement Solutions
Clinton Township, MI
07.2022 - 02.2026
- Answer incoming calls and direct them to the proper contact when required.
- Return voicemails and emails each morning from the night prior.
- Following multiple different rules/procedures for different clinics.
- Navigated over 10 different software while employed here (different clinics used different software).
- Handled incoming and outgoing emails to the Call Center email.
- Train new employees on software and procedures when needed.
- Collect payment on behalf of some clinics.
- In spare time, posted patient payments to system for some of our clinics.
- Also handled statements for some clinics, which included going through accounts to make sure balance was accurate and using software to send out the statements.
- Some AR work - involving working on claims, reaching out to insurance to see if they have paid on the claim.
- Third-party healthcare billing company
Customer Care Specialist - 40 hours a week
Humana
Clinton Township, MI
11.2021 - 04.2022
- Handle inbound customer calls and provide accurate answers based on special processes.
- De-escalated situations involving dissatisfied customers.
- Guide callers through troubleshooting, navigating the company site or explaining their benefits.
- Following daily metrics and compliance stats.
- Making outbound calls to providers for members when needed.
- Health Insurance Company
Administrative Assistant - 40 hours a week
North Wind Heating & Air Inc.
Clinton Township, MI
07.2019 - 03.2020
- Handling a high volume of incoming calls.
- Handling of incoming mail.
- Entering receivables into computer system (Prophet).
- Helped with making flyers for deals on our website.
- Assisted with social media updates for company along with ideas for posts.
- Daily tasks include processing payments, scheduling appointments, making payments for payables.
AR Assistant Manager - 40 hours a week
Tile N Stone Works
Shelby Charter Township, MI
11.2013 - 04.2016
- Handling a high volume of incoming calls.
- Handling of incoming mail.
- Data entry. Entering invoices to be paid.
- Helping out other employees with work when needed.
- Providing excellent customer service and making sure customers leave happy.
Accounts Receivables Manager - 40 hours a week
Lush Lawn
Rochester Hills, MI
03.2012 - 05.2013
- Prepare customer statements, bills and invoices.
- Determine payment schedule with customers.
- Contact delinquent customers to secure payments.
- Research and analysis accounts.
- Handling of entering sales accurately.
- Accustomed to heavy telephone usage.
Building Maintenance Worker - 40 hours a week
Faurecia
Sterling Heights, MI
02.2011 - 08.2011
- Performed everyday checks for cleanliness and sanitation.
- Provided extra cleaning for employees when requested.
- Daily cleaning in bathrooms, cafeteria, offices and warehouse.
Team Member - 40 hours a week
White Castle
Chesterfield, MI
05.2010 - 02.2011
- Provided superior customer service in-store and drive-thru.
- Monitored the food quality and service quality of orders being served.
- Demonstrated excellent solutions to customers' problems or concerns.
- Maintained a steady work ethic while working with multiple co-workers.
Finance Assistant - 20 hours a week
Crain Communications Inc
Detroit, MI
11.2009 - 03.2010
- Maintain file room in Financial Services Group, specifically Accounts Payable vouchers.
- Create mailing labels.
- Stuff invoices for the Billing Department.
- Data Entry.
- Publisher of Trade Magazines
Education
High School Diploma -
Kaplan Academy Of California
Los Angeles, CA05-2009
Timeline
Patient Care Specialist - 40 hours a week
Certified Reimbursement Solutions
07.2022 - 02.2026
Customer Care Specialist - 40 hours a week
Humana
11.2021 - 04.2022
Administrative Assistant - 40 hours a week
North Wind Heating & Air Inc.
07.2019 - 03.2020
AR Assistant Manager - 40 hours a week
Tile N Stone Works
11.2013 - 04.2016
Accounts Receivables Manager - 40 hours a week
Lush Lawn
03.2012 - 05.2013
Building Maintenance Worker - 40 hours a week
Faurecia
02.2011 - 08.2011
Team Member - 40 hours a week
White Castle
05.2010 - 02.2011
Finance Assistant - 20 hours a week
Crain Communications Inc
11.2009 - 03.2010
High School Diploma -
Kaplan Academy Of California