April L. Johnson
Lusby,MD
Summary
Caring professional promoting expertise in planning activities and providing guidance in different assignments. Confident Child Youth Program Assistant known for following directions, having a strong work ethic and communicating effectively both verbally and in writing. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Child and Youth Program Assistant
Department Of Navy
01.2017 - Current
- Develops schedules and activity meets the needs of individual children and youth. Observes children and youth and documents developmental progression and/or concerns. Uses the information in planning.
- Provides care and supervision, accountability and oversees for the program participants compliance with the Department of Defense (DoD), NAF Component, and local installation policies, guidance, and standards.
- Professionally interacts with employees, parents, and local installation command personnel.
- Provides parents with daily verbal or written feedback about their child/youth or program activities and participates in conferences with the parents.
- Assists and helps maintain DoD certification and national accreditation or equivalent. Ensures compliance with law, policies, and regulations applicable to DoD CY programs Notifies supervisor of health, fire, and safety compliance concerns.
Retail Sales Associate (Part Time)
Ross Dress For Less
11.2020 - 01.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Service Clerk
Giant Food Stores
09.2014 - 01.2017
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Customer Service Associate
Donut Connection
04.2012 - 09.2014
- Ensures operations excellence by adhering to the systems and standards of the store
- Some operations duties include maintaining clean and organized workstation and ensuring a clean guest area
- Performs food production duties or serve customers at the cash register.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Standard High School Diploma -
Patuxent High School
Lusby, MD06.2012
Skills
- Money management
- Individualized Lesson Plans
- Positive Interactions
- Effective Customer Communication
- Clerical Support
- Google Docs
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Windows
- Cash Register Operation
- Abuse and Neglect Reporting
- Emergency Situations
Certification
- First Aid/CPR Certified
Timeline
Retail Sales Associate (Part Time)
Ross Dress For Less
11.2020 - 01.2022
Child and Youth Program Assistant
Department Of Navy
01.2017 - Current
Service Clerk
Giant Food Stores
09.2014 - 01.2017
Customer Service Associate
Donut Connection
04.2012 - 09.2014
Standard High School Diploma -
Patuxent High School