Ayralaina Surles
Montgomery,USA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Child and Youth Program Assistant/ Front Desk Receptionist
Fort Meade School Age Center
Fort Meade, MD
02.2024 - 10.2024
- I serve as a Child and Youth Program Assistant (CYPA) in the following child and youth program.
- I am accountable for the whereabouts and safety of children and youth.
- Provide care/supervision, oversight and accountability for program participants.
- Assists in preparing age-appropriate activities; supervises children and youth during indoor and outdoor activities, on field trips, outings and special events; arranges and serves snacks/meals.
- Executes work in accordance with policies and regulations.
- I was also responsible for greeting visitors, answering and directing phone calls, managing appointments, handling incoming and outgoing mail, and providing general administrative support.
- In addition to these duties, I also organize, administer, and store files relevant to employees and children.
- I serve as the first point of contact for clients and guests, ensuring a professional and welcoming environment.
Jewelry Counter Associate
The Exchange
Fort Knox, KY
07.2023 - 11.2023
- As a Jewelry Counter Associate, my role is to provide exceptional customer service while assisting guests with their fine jewelry, watches, and accessories needs.
- I help customers find the perfect piece for special occasions, offer product knowledge on different metals and gemstones, and ensure they have a smooth and enjoyable shopping experience.
- I also handle jewelry repairs, process transactions, and maintain the security of high-value items by following company policies.
- Keeping the display cases clean and organized is another important part of my job, ensuring that the merchandise looks appealing to customers.
- In addition to sales, I answer customer inquiries, educate them on warranties and care instructions, and handle returns or exchanges as needed.
- My goal is to create a positive shopping experience by being friendly, knowledgeable, and attentive to customer needs.
Child and Youth Program Assistant/ Front Desk Receptionist
Donna Kirby School Age Center
Fort Knox, KY
11.2022 - 07.2023
- I served as a Child and Youth Program Assistant (CYPA) in the following child and youth program.
- I was accountable for the whereabouts and safety of children and youth.
- Provide care/supervision, oversight and accountability for program participants.
- Assists in preparing age appropriate activities; supervises children and youth during indoor and outdoor activities, on field trips, outings and special events; arranges and serves snacks/meals.
- Executes work in accordance with policies and regulations.
- Responsible for greeting visitors, answering and directing phone calls, managing appointments, handling incoming and outgoing mail, and providing general administrative support.
- In addition to these duties, I also organize, administer, and store files relevant to employees and children.
- I serve as the first point of contact for clients and guests, ensuring a professional and welcoming environment.
Cashier/ Customer Service Representative
Walmart
Radcliff, KY
08.2022 - 11.2022
- Provided exceptional customer service to make guests' shopping experience pleasant.
- In addition to keeping the store running smoothly and ensuring customers have a positive shopping experience, I helped maintain a well-organized, stocked environment and assist customers in finding what they need.
- Helping customers with returns, sending money, and receiving money.
Crew Member
Jimmy John’s
Fort Knox, KY
07.2021 - 07.2022
- Provide exceptional customer service to guests.
- Responsible for preparing food and beverages according to order as well as cleaning all equipment and properly storing material.
- Delivering orders to customers and taking payments.
Fountain/ Carhop
Sonic Drive Thru
Radcliff, KY
05.2020 - 08.2020
- Provide exceptional customer service to guests.
- Responsible for preparing food and beverages according to order as well as cleaning all equipment and properly storing material.
- Delivering orders to customers and taking payments.
Education
Associate’s - Arts
Elizabethtown Community and Technical College
Elizabethtown, KY12.2024
High School Diploma -
Fort Knox Middle High School
Fort Knox, KY05.2022
Skills
- Adaptation
- Problem solving
- Critical thinking
- Teamwork
- Customer service
- Sales techniques
- Transaction processing
- Inventory management
- Team collaboration
- Attention to detail
- POS system expertise
- Decision-making
- Order processing
- Building relationships
- Multitasker
- Skills in Microsoft 365 applications
- Organization skills
- Money management
- Active Listener
- Effective communication
Certifications Awards
- Registered Behavioral Technician (RBT)
- CPR and First Aid
Certification
- Registered Behavioral Technician (March 2025)
Timeline
Child and Youth Program Assistant/ Front Desk Receptionist
Fort Meade School Age Center
02.2024 - 10.2024
Jewelry Counter Associate
The Exchange
07.2023 - 11.2023
Child and Youth Program Assistant/ Front Desk Receptionist
Donna Kirby School Age Center
11.2022 - 07.2023
Cashier/ Customer Service Representative
Walmart
08.2022 - 11.2022
Crew Member
Jimmy John’s
07.2021 - 07.2022
Fountain/ Carhop
Sonic Drive Thru
05.2020 - 08.2020
Associate’s - Arts
Elizabethtown Community and Technical College
High School Diploma -
Fort Knox Middle High School
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