Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Receptionist
APRIL L. YOUNG

APRIL L. YOUNG

Fort Lauderdale,FL

Summary

Experienced management Administrator with over 9 years of experience in recovery residential. Excellent reputation for resolving problems and improving customer satisfaction.

Dedicated operational strategist professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Thriving Development Manager with travel and relocation availability. Outstanding business and financial acumen with abilities in trend forecasting and preparing presentations. Specialties include import and export distribution, key account management and product re-engineering. First-rate leadership, team building and organizational skills.
  • Accomplished Professional office strategist offering over 20 years of experience and looking for challenging, growth-oriented position. Adept at developing solid partnerships, cementing public support and building strong teams. Seek to apply expertise toward [Area of expertise] role.

Overview

38
38
years of professional experience
8
8

Mentor Motivational-interviewing

16
16

CEO, President

20
20

Trainer/Facilitator/Coach

37
37

Medical Field

12
12

Bail Bond Agent

16
16

Marriage & Family Consultant

14
14

Analyst/Assessment

31
31

Educator

26
26

Volunteer/Service hours

18
18

Clergy

33
33

Special Training /Continuance Edu

Work History

Director of Development

Expressions Of Love Care II
Fort Lauderdale, FL
10.2014 - Current
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Worked with customers to understand needs and provide excellent service.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Handled 40-60 calls per day to address customer inquiries and concerns.
  • Monitored company inventory to keep stock levels and databases updated.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Delivered services to customer locations within specific timeframes.

Director/Facilitator Level

Camelot Community Center/ DCF
Fort Lauderdale, FL
12.2014 - 09.2019
  • Key Qualifications
  • Conducted regular meetings with team leaders to audit activity and productivity
  • Managed day-to-day operations of residential locations
  • Increased overall client database by 15% in first year as provider
  • Maintained all legal and local regulations and requirements for residential home
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals
  • Directed work of lighting and sound crews to coordinate efficient production operations
  • Spearheaded innovative approaches to resource allocation and strategic planning

Education

BLS CPR National Foundation Certified (2) years term -

BLS CPR National Foundation Certified
Online
05.2022 - 05.2022

Recovery Residence Administrator Florida Certification Board Certified -

Florida Department of Certification
Florida
05.2020 - 12.2021

Life Coach Certification Global -

Professional (XpertRating)
Online
01.2014 - 02.2014

Associate of Applied Science -

MED-VANCE Institution
Fort Lauderdale, FL
01.2005 - 02.2005

Bachelor of Science - Business Administration

Florida Department of Education (Fl College of Bu
Miami, FL
05.1994 - 05.1986

Skills

Excellent Communication

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Accomplishments

  • Collaborated with team of 200 in the development of Leadership reconnect with community.
  • Documented and resolved crisis in substance and mental health which led to coaching, facilitate, behavior modification strategies plan decrease in unwanted behaviors, poor attendance, production and turn over,

Timeline

BLS CPR National Foundation Certified (2) years term -

BLS CPR National Foundation Certified
05.2022 - 05.2022

Recovery Residence Administrator Florida Certification Board Certified -

Florida Department of Certification
05.2020 - 12.2021

Director/Facilitator Level

Camelot Community Center/ DCF
12.2014 - 09.2019

Director of Development

Expressions Of Love Care II
10.2014 - Current

Life Coach Certification Global -

Professional (XpertRating)
01.2014 - 02.2014

Associate of Applied Science -

MED-VANCE Institution
01.2005 - 02.2005

Bachelor of Science - Business Administration

Florida Department of Education (Fl College of Bu
05.1994 - 05.1986
APRIL L. YOUNG