Aprille Dodge
Goodlettsville,TN
Summary
Enthusiastic Fitness Instructor skilled in guiding clients through structured fitness programs and promoting accountability through small group classes. Passionate about health and wellness and driven to help clients cultivate sustainable habits for lifetime wellness.
Caring Behavioral Therapist with 6 years of experience helping clients with social and emotional issues develop techniques to deal with daily challenges. Expert at teaching others to tackle problems constructively through behavior modification. Flexible clinician comfortable administering individual or group therapy sessions.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Group Fitness Instructor
YMCA Of Middle TN
04.2017 - Current
- Developed creative and fun fitness classes to keep participants engaged and motivated.
- Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
- Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
- Planned and executed group fitness sessions with warm-ups and cool-downs.
- Enhanced client experience by maintaining motivational and supportive culture.
- Adapted classes to meet needs of participants with varying fitness levels.
Staff Member
YMCA Of Middle TN
07.2015 - 12.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Took care of children in Child care- center
Classroom Paraprofessional
Placer County School District
07.2013 - 11.2014
- Assisted classroom teacher in implementing district policies and procedures.
- Supported licensed teacher in implementing variety of behavioral management techniques.
- Reinforced math, reading and writing skills in classrooms.
- Worked with students dealing with learning challenges or behavioral issues.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Collaborated with parents and guardians to increase support and provide best learning environment.
- Reported on student progress, behavior, and social skills to parents.
Behavioral Therapist
H.o.p.e. Consulting
02.2007 - 06.2013
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Implemented behavioral intervention plans created by clinical supervisors.
- Collected session data to aid in treatment planning and assessment.
- Visited clients at home, school and other settings to leverage expertise and positively impact individuals' lives with skilled interventions.
- Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
- Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
- Evaluated treatment techniques after sufficient time periods to determine effectiveness for each client.
- Developed behavior intervention plans based on principles of applied behavior analysis.
- Contributed to treatment success by offering feedback and guiding patients through exercises.
- Documented patient information through analyzing data, interview notes, and test results and identified and diagnosed nature of clients' problems.
- Consulted with other therapists, public, and private service agencies and university researchers to advise clients on resources available.
- Supervised clinicians-in-training such as interns and new counselors.
Customer Service Specialist
Sprint
05.2005 - 02.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Assistant Store Manager
Payless Shoe Source
03.2004 - 05.2005
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Trained new employees on proper protocols and customer service standards.
Education
High School Diploma -
Bear Creek High School
Lakewood, CO05.2003
Skills
- Progress Monitoring and Goal Attainment
- Health and Wellness Education
- Customer Engagement
- Brand Representation
- Customer Service
- Conflict Resolution
- Active Listening
- Customer Relationship Management
Timeline
Group Fitness Instructor
YMCA Of Middle TN
04.2017 - Current
Staff Member
YMCA Of Middle TN
07.2015 - 12.2016
Classroom Paraprofessional
Placer County School District
07.2013 - 11.2014
Behavioral Therapist
H.o.p.e. Consulting
02.2007 - 06.2013
Customer Service Specialist
Sprint
05.2005 - 02.2007
Assistant Store Manager
Payless Shoe Source
03.2004 - 05.2005
High School Diploma -
Bear Creek High School
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