April M. James
Austin,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
21
21
years of professional experience
Work History
Non-Emergency Transportation Driver
Lone Star Medical Transportation
Round Rock, TX
06.2023 - 12.2025
- Transported clients safely to medical appointments, ensuring timely arrivals and departures.
- Assisted passengers with mobility devices, providing exceptional customer service during transit.
- Maintained vehicle cleanliness and functionality through regular inspections and routine maintenance checks.
- Communicated effectively with dispatch to coordinate pickup and drop-off schedules.
- Implemented route optimization strategies, reducing travel time while maintaining service quality.
- Trained new drivers on safety protocols and company policies to enhance operational efficiency.
Information Associate
Baptist Health Hospital
Little Rock, AR
09.2016 - 05.2023
- Greet each and every guest making them feel welcome and helping to keep them informed.
- The IA maintains order on the unit by routing new orders and consults, answering call lights and meeting the paging needs of the units.
- Scheduling the appointment and handling the patient inquiries.
- Provide outbound calls.
- Documenting all activities for reporting and resolution through the customer relationship management application and answered inquiries from providers regarding eligibility, covered benefits, authorization status issues.
- Monitoring for and meeting patient needs thus helping to ensure patient flow through the unit is seamless.
- The IA also performs admission and discharge duties, reconciles and enters patient charges, performs data entry, helps with stocking /cleaning, and does telemetry and video monitoring.
- The IA is responsible and accountable for the tone of the nursing unit.
Customer Service Rep II Dispatch
Texas Gas Service
Austin, TX
04.2015 - 08.2016
- Dispatch field Technicians.
- Documented service requests accurately in CRM system, maintaining comprehensive records for follow-up.
- Provide excellent customer service.
- Provide detailed instructions over the phone.
- Ability to work in some emergency and high stress situations.
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and support.
- Managed billing questions and discrepancies, enhancing clarity in account statements.
Assistant Manager
ABC Longhorn Moving Company
Austin, TX
01.2014 - 03.2015
- Design and implement office policies.
- Organize office operations and procedures documentation.
- Monitor and record long distance phone calls in monthly billing.
- Review and approve supply requisitions.
- Liaison between other agencies, organizations and groups.
- Order office equipment.
Administrative Assistant/sales
ABC Longhorn Moving Company
Austin, TX
02.2005 - 12.2013
- Greeted incoming customers in person and on the telephone with professionalism.
- Maintained and ordered moving equipment and supplies as needed per quarter.
- Entered weekly employee payroll into the system and printed weekly checks.
- Data entry.
Education
Business -
Central Texas College
Killeen, TX01.2008
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Austin Community College
Austin, TX01.2003
Skills
- Decision making skills
- Problem solving
- Flexible
- Honest and Trustworthy
- Respectful
- Effective organizational skills
- Team building
- Cultural awareness and sensitivity
- Attention to detail and accuracy
- Proficient in Microsoft 365
- Effective verbal and listening communication
- Excellent interpersonal skills
- Customer service
- Data entry
- Management
- Hospital Experience
- Assistant Manager Experience
- Payroll
- Epic
- Medical Office Experience
- Medical Scheduling
- Medical Records
- Insurance Verification
- HIPAA
- Active listening
- Critical thinking
- Customer relations
Timeline
Non-Emergency Transportation Driver
Lone Star Medical Transportation
06.2023 - 12.2025
Information Associate
Baptist Health Hospital
09.2016 - 05.2023
Customer Service Rep II Dispatch
Texas Gas Service
04.2015 - 08.2016
Assistant Manager
ABC Longhorn Moving Company
01.2014 - 03.2015
Administrative Assistant/sales
ABC Longhorn Moving Company
02.2005 - 12.2013
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Austin Community College
Business -
Central Texas College