Apryl Snow
Colorado Springs,CO
Summary
Proven leader and efficient team player with extensive experience at Walmart, enhancing store operations and customer satisfaction by overhauling service protocols and implementing efficient stocking procedures. Excelled in multitasking and clear communication, achieving a significant improvement in team performance and customer engagement. Skilled in retail transactions and fostering positive customer relations, consistently meeting and exceeding sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Stocking And Unloading
Walmart
02.2024 - Current
- Facilitated seamless handover between shifts through clear communication and thorough documentation of completed tasks and pending responsibilities.
- Improved unloading efficiency by implementing new procedures and training team members on best practices.
- Maintained open lines of communication with management, reporting any issues or concerns promptly for resolution.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Met or exceeded production goals and objectives by following strict procedures.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Enhanced store efficiency by maintaining proper shelf stocking and organization.
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
Cashier
Walmart
08.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
Stocking and Unloading
Walmart
03.2023 - 08.2023
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Unloaded packages with care and placed in proper staging area.
- Loaded packages onto pallets and into staging areas as directed.
- Used barcode scanners and other technology to track and document cargo information.
- Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
- Enhanced team coordination with clear communication during unloading procedures, reducing errors and safety incidents.
- Ensured timely unloading of materials, which minimized warehouse downtime and expedited inventory processing.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
- Assisted in training new Stocking Associates, sharing best practices and relevant experience.
- Interacted with guests in friendly and knowledgeable way.
Overnight Stocker
Walmart
08.2022 - 03.2023
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained neat, organized stockroom free of hazards.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Stocked designated items on shelves, end caps and displays.
- Kept work areas neat, clean and free from debris.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Team Two Lead
Chuck E Cheese
12.2021 - 07.2022
- Assisted mentees in identifying their strengths and areas for improvement, leading to more focused skill development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Sales Associate
711 Gas Station
06.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Harrison High School
Colorado Springs, CO05.2022
Skills
Retail display setup
Retail Accounting
Customer Service
Customer Satisfaction
Patience and composure
Chemical Handling
Team Leadership
Time Management
Verbal and written communication
Staff Development
Leadership and team building
Team Player
Efficient multi-tasker
Customer Relations
Staff Supervision
Client Relations
creative
I absolutely love a good DIY! I love drawing, coloring, painting, anything that's like a art project l am amazing at it. Being able to use my artistic side motivates me so much. Photography is absolutely one of my top favorites. With my art l love looking for inspiration but making it different in my own way. When l worked at chuck E Cheese they had me draw a "new" logo for the company because it was a store challenge. I felt so honored to be the one to draw it! Once I completed it I got so many compliments it was of my best memory's yet! I find so much joy in art and I love to share that with everybody!
Additional Information
When I was in Washington State l would volunteer with police officers and do patrol with them as well as took classes once a month to learn about what officers do and what I need to know to become one. I was a cheerleader in high school and we would volunteer at a elementary school to do a color run, the kids would have a blast run though the colors we would have for them. I also was in JROTC in high school and had volunteer to pick up trash by a barn and highway it was for about 3-4 hours early morning honestly a good memory!
Timeline
Stocking And Unloading
Walmart
02.2024 - Current
Cashier
Walmart
08.2023 - 02.2024
Stocking and Unloading
Walmart
03.2023 - 08.2023
Overnight Stocker
Walmart
08.2022 - 03.2023
Team Two Lead
Chuck E Cheese
12.2021 - 07.2022
Sales Associate
711 Gas Station
06.2021 - 12.2021
High School Diploma -
Harrison High School
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