Apryll Arroyo
Chicago,IL
Summary
A strong leader dedicated to four years of childcare experience. A professional call center representative providing accurate service for a year, and an organized and dependable data entry clerk working for the same gas company. Lastly, a friendly and experienced front desk and member enrollment assistant.
Overview
5
5
years of professional experience
Work History
Assistant Teacher
Dandelion Nursery and Preschool
02.2023 - 08.2023
- Opened classroom in the morning and set up water, toys, cots, chairs, etc
- Monitored play-based learning environment
- Created play-based stimulating activities
- Monitored park play
- Created safe communication between parents.
Data Entry
People's Gas Company
02.2022 - 12.2022
- Processed over 2,5000 of customer's plans, payments, refunds, etc
- Provided monthly records and end of the day information to the external accountant
- Provided administrative support to management when needed
- Collaborated with internal and external staff about improving database system
- Made follow-up phone calls and emails with clients to update or clear up missing information
- Completed all assigned task within required timeframes.
Nanny/Babysitter
Care.com
09.2020 - 05.2022
- Worked with 10 families in the span of two years assisting childcare
- Provided daily care Monday through Friday
- Planned age appropriate activities that encourage and prepare them to meet their developmental milestones
- Performing housekeeping duties such as cooking healthy meals, children's laundry, and cleaning common areas or play area.
Customer Service Representative
People's Gas Company
02.2021 - 02.2022
- Answered 50+ calls each day to provide assistance on questions regarding billing, online access, injuries, enrollment, disenrollment, etc
- Maintained positive attitude during calls when customers had dissatisfaction with the company or service
- Kept records of receipts, interactions, and feedback to provide improvement initiatives
- Developed customer loyalty by making follow-up calls and emails
- Memorized the line of company services.
AVID Tutor
Madison Metropolitan School District
01.2020 - 03.2020
- Tutored multiple student's on assignments, homework, and exams
- Enhanced participation and satisfaction with improved outreach and engagement
- Taught student's how to study more efficiently
- Expanded on teacher's material using personal prepared assignments and activities.
Teacher Assistant
Kiddie Academy
05.2018 - 09.2018
- Enrolled families and maintained their children's schedules
- Keep accurate records of all children and employees
- Manage work schedules
- Order supplies for the center including cleaning supplies, food and toys
- Daily management of walk in clients to determine their needs
- Planned and used appropriate instructional and learning strategies, activities, materials, equipment, and technology
- Managed groups to promote safety, minimize injuries, and meet developmental needs.
Education
Some College - Business
Madison Area Technical College
Madison, WI09.2020
Some College - Journalism
Marquette University
Milwaukee, WI05.2019
High school diploma -
Pritzker College Prep
Chicago, IL05.2018
Skills
- Serving Experience
- Decision Making
- Tutoring
- Guest Services
- Childcare
- Data Entry
- Call Management
- Scheduling
- Appointment Scheduling
Assessments
- Attention to detail, Proficient, 08/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer focus & orientation, Proficient, 05/01/22, Responding to customer situations with sensitivity
- Customer service, Proficient, 11/01/22, Identifying and resolving common customer issues
- Administrative assistant/receptionist, Proficient, 11/01/22, Using basic scheduling and organizational skills in an office setting
- Medical receptionist skills, Proficient, 11/01/22, Managing physician schedules and maintaining accurate patient records
Languages
Spanish
Native or Bilingual
Timeline
Assistant Teacher
Dandelion Nursery and Preschool
02.2023 - 08.2023
Data Entry
People's Gas Company
02.2022 - 12.2022
Customer Service Representative
People's Gas Company
02.2021 - 02.2022
Nanny/Babysitter
Care.com
09.2020 - 05.2022
AVID Tutor
Madison Metropolitan School District
01.2020 - 03.2020
Teacher Assistant
Kiddie Academy
05.2018 - 09.2018
Some College - Business
Madison Area Technical College
Some College - Journalism
Marquette University
High school diploma -
Pritzker College Prep