Apsara Poudel
Phoenix,AZ
Summary
Dynamic professional with proven expertise in front office support and administrative assistance, notably at Hotel Yak And Yeti. Excelled in optimizing customer experiences through adept handling of credit and cash payments and enhancing service environments. Demonstrated exceptional listening skills, improving customer retention and satisfaction. Skilled in report generation and managing fast-paced operations.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Himalayan Suites Hotel
04.2022 - 07.2024
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Customer Service Representative
Hotel Yak And Yeti
03.2021 - 04.2022
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Identified and resolved discrepancies and errors in customer accounts.
Education
GED -
Biswa Shanti Chiran Milan Campus
Kathmandu, Nepal01.2023
Skills
- Automated telephone systems
- Transportation information
- Credit and cash payments
- Registration processing
- Report Generation
- Administrative Support
- Front Office Support
- Office Management
- Guest accommodations
- Listening Skills
Languages
English
Professional Working
Nepali
Full Professional
Timeline
Front Desk Agent
Himalayan Suites Hotel
04.2022 - 07.2024
Customer Service Representative
Hotel Yak And Yeti
03.2021 - 04.2022
GED -
Biswa Shanti Chiran Milan Campus
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