Apurva Sharma
Program Manager
Jersey City,NJ
Summary
Skilled Program Manager, driven by people,data & processes
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
RingCentral
Program Manager
New York
09.2021 - Current
- Define scope, plan & drive execution of Strategy projects in Customer Lifecycle Management
- Cross Functional engagement for creating & tracking project plans, timelines, product & technical dependencies
- Project detailing for multi-million project across each cross functional requirement including Engineering, Ops, Product, Analytics, Marketing through tools like Jira,Smartsheet, Wrike, Planit, Kibana, Grafana, Tableau
- Collaborated with data engineering teams to optimize ETL/ELT Tables, code review, for data presentation to executives & reporting capabilities
- Designed & implemented app migration from old service provider to in house product with 100% accuracy
- Retrieved & analyzed feedback from customer success support teams, support metrics & stakeholders to shape product requirements
- Optimized release cycles for UX design for feature releases by 95% accuracy & 100% timely execution
Partner Product Manager Intern
RingCentral
New York
06.2021 - 09.2021
- Defined (visualizations, documentation, and delivery) 20+ key business metrics and over 200 feature level metrics to help track and analyze product usage for RingCentral’s product across GSP & Carrier partner
- Worked on cohorts which will drive feature prioritization and enhancements
Regional Manager- Product Partnerships
PayU, Global
Mumbai, India
09.2019 - 08.2020
- Developed & managed, fintech products across B2B national and international merchants
- Drove month on month results (~300 million) on generating leads, product lifecycle, project optimization, Agile developments, gross monthly volumes & revenues {B2B & B2B2C} using salesforce as a data & lead management tool
- Cross functional project management (PMO)ensured timely implementation, resolving dependencies, identifying issues & risks
Project Partnerships Lead
ANI Technologies, Alliances & Partnerships
Mumbai, India
11.2018 - 09.2019
- Designed & implemented national mobile based learning platform certifications reducing TAT by 70 % with 95% accuracy
Manager
Vodafone India Limited, Merchant Acquisition
Mumbai, India
11.2015 - 11.2018
- Developed an e-commerce & fintech ecosystem with 50,000 direct & indirect partnerships for utility facets of fintech & inclusion
- Acted as a PMO, for the acquired merchants and managed cross functional stakeholders for deployment of product partnerships
- Created SLA, risk mitigation plans to ensure timely delivery to partners
- Managed the partner relationships deriving a monthly sale of ~ 400 million for the digital wallet
Regional Manager
Valuaccess Services
Mumbai, India
02.2014 - 05.2015
- Strategize, implement, and maintain program initiatives to increase the company products
- Develop program assessment protocols for evaluation and improvement in processes
- Delivered 200% growth in 6 months of the gift card sales
- Managed cross functional projects, finance, product and operations stakeholders for revenue optimisation
Assistant Manager
HDFC Realty
Mumbai
12.2012 - 02.2014
Education
Master of Science - Business Analytics
Baruch College, Zicklin School of Business
New York 08.2020 - 05.2022
Master’s - Business Administration
EIILM University
07.2009 - 06.2011
Bachelor of Arts (BA) - Economics
Rajasthan University
07.2006 - 07.2009
Master of Arts - Customer Relationship Management
Symbiosis Centre of Distance Learning
10.2011 - 09.2012
Skills
Project Management, Scrum Master, Agile Technologies-JIRA, Kanban, Waterfall
Python, R, SQL, PySpark
Customer Relationship Management, Strategic Planning, Team Management
AWS, Kibana, Grafana, Tableau, Salesforce
MS Office,MS Excel
Timeline
RingCentral
Program Manager
09.2021 - Current
Partner Product Manager Intern
RingCentral
06.2021 - 09.2021
Master of Science - Business Analytics
Baruch College, Zicklin School of Business
08.2020 - 05.2022
Regional Manager- Product Partnerships
PayU, Global
09.2019 - 08.2020
Project Partnerships Lead
ANI Technologies, Alliances & Partnerships
11.2018 - 09.2019
Manager
Vodafone India Limited, Merchant Acquisition
11.2015 - 11.2018
Regional Manager
Valuaccess Services
02.2014 - 05.2015
Assistant Manager
HDFC Realty
12.2012 - 02.2014
Master of Arts - Customer Relationship Management
Symbiosis Centre of Distance Learning
10.2011 - 09.2012
Master’s - Business Administration
EIILM University
07.2009 - 06.2011
Bachelor of Arts (BA) - Economics
Rajasthan University
07.2006 - 07.2009