Aqee Alashaeri
sandy
Summary
Resourceful Service Technician known for high productivity and efficient task completion. Specialize in troubleshooting, preventive maintenance, and customer service, ensuring optimal operational functionality. Excel in time management, problem-solving, and adaptability, leveraging these skills to meet and exceed job expectations while maintaining high levels of client satisfaction. Hardworking professional skilled at diagnostics and repairs. Proactive and communicative with strong background in cultivating client satisfaction and loyalty. Well-versed in composing service reports to detail completed work. Resourceful professional in installation, maintenance, and repair with a knack for completing tasks efficiently and productively. Possess specialized skills in troubleshooting, preventive maintenance, and equipment safety protocols. Excel in time management, problem-solving, and teamwork to deliver high-quality workmanship on schedule.
Overview
8
8
years of professional experience
Work History
Service Technician
Peak Season ink
Salt Lake City
07.2025 - Current
- Installed and maintained printing equipment for optimal performance.
- Troubleshot mechanical issues to ensure smooth operations.
- Collaborated with team members to execute repair tasks efficiently.
- Followed safety protocols while handling tools and equipment.
- Assisted in inventory management of parts and supplies.
- Conducted routine inspections to identify potential problems.
- Documented service records for equipment maintenance and repairs.
- Provided support in training new technicians on operational procedures.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Performed onsite repair of equipment at customer locations.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Conducted service appointments to diagnose and fix problems.
- Inspected equipment for proper operation and safety hazards prior to use.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Examined previously completed work for accuracy.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Logged services performed in service ticket system.
- Installed new systems according to manufacturer specifications.
- Tested repaired items to ensure functionality before returning them to customers.
Parts Assistant
Utah Transit Authority
South salt lake
06.2024 - 07.2025
- Assisted in organizing and maintaining inventory of parts and supplies.
- Processed incoming parts orders and prepared items for distribution.
- Collaborated with technicians to identify necessary parts for maintenance tasks.
- Utilized inventory management software to track stock levels accurately.
- Coordinated with vendors to ensure timely delivery of ordered parts.
- Supported team members by providing information on parts availability.
- Maintained a clean and organized workspace to enhance operational efficiency.
- Participated in safety training sessions to uphold workplace standards.
- Resolved customer complaints in a professional manner.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Reviewed invoices for accuracy prior to processing payments.
- Ensured that all safety protocols were followed while operating machinery.
- Assisted in the ordering of new parts to replenish stock levels.
- Provided excellent customer service by answering inquiries regarding product availability or pricing information.
- Prepared outgoing shipments for customers following company guidelines.
- Created reports detailing inventory levels, order status, sales trends.
- Received, counted, and verified incoming shipments against purchase orders.
- Participated in team meetings to discuss operational issues or improvements needed.
- Maintained cleanliness standards throughout the warehouse area.
- Processed customer returns and exchanges in a timely manner.
- Monitored stock levels and notified supervisor when reordering was necessary.
- Maintained accurate inventory records and tracked parts orders.
- Checked expiration dates on products to ensure freshness of stock.
- Updated computer databases with current prices, costs, and other pertinent information.
- Stored and organized parts in designated areas according to established procedures.
- Operated forklift equipment to move pallets of parts within the warehouse environment.
- Verified part numbers, descriptions, and quantities of all received materials before stocking shelves.
- Communicated with vendors to obtain pricing information and delivery dates for requested items.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Operated point of sales and parts lookup computer systems.
- Received, examined and reshelved returned parts.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Opened crates to replenish stocked items in proper aisles.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Coordinated and executed daily parts deliveries to local businesses.
- Followed standards of care and compliance per company and legal requirements.
- Managed employee schedules and daily assignments.
- Communicated product expertise and department process improvements to meet organizational goals.
Service Manager
speedy lube and emissions
South salt lake
04.2018 - 06.2024
- Supervised daily operations of lube and emissions services.
- Managed staff scheduling to ensure adequate coverage.
- Trained team members on service standards and procedures.
- Coordinated inventory management to maintain stock levels.
- Implemented safety protocols for service operations.
- Resolved customer complaints to enhance service experience.
- Conducted regular equipment inspections for efficiency and safety.
- Maintained compliance with environmental regulations and standards.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Adhered to customer service standards to foster satisfaction and retention.
- Created standard operating procedures for all service functions.
- Monitored service performance metrics to identify areas of improvement.
- Reviewed customer billing statements for accuracy prior to release.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Performed root cause analysis on recurring problems encountered by customers.
- Created detailed reports on service activities for senior management review.
- Monitored employee performance through key metrics analysis.
- Trained new employees on the use of customer relationship management software systems.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Ensured compliance with applicable laws and regulations related to services provided.
- Guided department employees on changes from management.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Analyzed existing processes for potential cost savings initiatives.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Provided technical support for hardware and software issues experienced by customers.
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Facilitated communication between the service department and other company divisions.
- Coordinated with the warranty department to process claims and provide customer support.
- Prepared and managed the service department budget, optimizing expenses to increase profitability.
- Developed and implemented service protocols to enhance operational efficiency.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Coordinated with sales and marketing teams to develop service offers and promotions.
- Analyzed competitive offerings to ensure the service department remained competitive.
- Utilized technology to streamline service operations and improve customer experience.
- Led the recruitment and hiring process for new service department staff.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Proposed or approved modifications to project plans.
- Analyzed business performance data and forecasted business results for upper management.
- Created and managed budgets for travel, training, and team-building activities.
Education
High School Diploma -
Entrada High School
Sandy, UT04-2021
Skills
- Equipment maintenance
- Electrical troubleshooting
- Inventory management
- Service documentation
- Onsite repair
- Customer relationship management
- Parts ordering
- Quality control inspections
- Safety compliance
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Conflict resolution
- Customer service
- Employee training
- Service reports
- Testing and analysis
- Troubleshooting and analysis
- Residential construction
- Problem and issue resolution
- Inventory control
- Mechanical tools
- Construction management
- Verbal and written communication
- Professional and courteous
- Hospitality and accommodation
- Technical training sessions
- Hand tools proficiency
- Project oversight
- Report generation
- Diagnostics skill
Timeline
Service Technician
Peak Season ink
07.2025 - Current
Parts Assistant
Utah Transit Authority
06.2024 - 07.2025
Service Manager
speedy lube and emissions
04.2018 - 06.2024
High School Diploma -
Entrada High School