Aqua Lee
Paris
Summary
A Remote Dynamic Provider Services Representative with a proven track record at Results Companies, excelling in HIPAA compliance and claims processing. Known for enhancing customer satisfaction through effective communication and a goal-oriented mindset, successfully resolving provider inquiries and streamlining operations to improve overall efficiency.
Overview
9
9
years of professional experience
Work History
Provider Services Representative
Results Companies
12.2020 - Current
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
- Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
- Acted as a liaison between providers and company leadership, effectively communicating concerns and feedback to facilitate continuous improvement initiatives.
Receptionist
Turner Industries
04.2016 - 04.2020
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
- Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
- Acted as a liaison between providers and company leadership, effectively communicating concerns and feedback to facilitate continuous improvement initiatives.
Education
Computers In The Workplace - Computer And Information Sciences
Paris Jr College
Paris, TX07.2009
Skills
- HIPAA compliance
- Claims processing
- Goal-oriented mindset
- Call center experience
Timeline
Provider Services Representative
Results Companies
12.2020 - Current
Receptionist
Turner Industries
04.2016 - 04.2020
Computers In The Workplace - Computer And Information Sciences
Paris Jr College
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